Member Reviews

5 Star Review by Phillip Woodward

I just finished the APC epoxy training course and I gotta say, it was next level! The two Andrews and Stuart were awesome trainers and they knew their stuff inside out. The three-day course was super thorough and I learned heaps. If you're looking to get into the epoxy coatings industry, this course is a must do. It's worth every cent. The trainers were highly knowledgeable, helpful, and made sure we understood everything and answered all questions before moving on. I feel very confident now to tackle epoxy flooring with confidence. Highly recommend!

Submitted by Phillip Woodward on Friday, Sep 06, 2024

All Purpose Coatings - Sydney

5 Star Review by Nic Bolam

Great course and learned so much, highly recommended. Cheers guys!

Submitted by Nic Bolam on Thursday, Sep 05, 2024

All Purpose Coatings - Sydney

5 Star Review by Stefan Popovic

Great epoxy training! The instructors were knowledgeable and provided hands-on experience with practical tips. I gained the confidence to handle any epoxy project. Highly recommend for anyone wanting to improve their skills!

Submitted by Stefan Popovic on Thursday, Sep 05, 2024

All Purpose Coatings - Sydney

5 Star Review by Matt Swift

Stoked with the knowledge the boys are willing to pass on , plenty of trade experience between all the boys , highly recommend if your getting into the epoxy flooring game .

Submitted by Matt Swift on Thursday, Sep 05, 2024

All Purpose Coatings - Sydney

1 Star Review by Dr Rosa B

I had an incredibly appalling experience with All Purpose Coating (APC). Despite their claims, they are completely unprepared to handle domestic consumer products, let alone understand non-trade customers' needs and in turn manage customer complaints. The so-called Benchtop Kit they advertise is a farce—essentially it's a repackaged concrete application kit which none of the Sydney staff, including the manager Richard, had any knowledge existed in their product range. Instead of referring me to someone who did know about the product and its correct application, Richard basically guessed how it should be applied. When I went to pick up the product and sought further clarification regarding its application, I was provided with contradictory instructions. To make matters worse, the kit comes without any written instructions. When I persisted in asking for guidance, I received a heavily amended version of the concrete application instructions. The multiple and contradictory information about how to use the produce meant I could not make an informed decision about whether this kit was suitable for me, especially since I had hired a painter to complete the job in 2 days rather than the 4+ days actually required. Tamika, who handled my complaint, displayed blatant contempt and failed to follow through on promised phone contact. Her responses were dismissive and factually incorrect, and she did not address any of my concerns. When I escalated the issue, her avoidance and denial only compounded my frustration. Specifically, she refused to return my phone calls (despite promising she would) and then advised she would only communicate via email and not via phone! Additionally, one of their managers, Andrew, arrogantly told me that I "chose to be offended." This statement is a classic example of gaslighting. Instead of acknowledging the legitimate issues I raised, Andrew shifted the blame onto me, suggesting that my feelings were the problem rather than the company's failures. This tactic aims to make the customer question their own perceptions, thus avoiding responsibility. Notably, Andrew refused to review APC’s recorded discussion I had with Richard, which supported my claims regarding contradictory and inaccurate instructions I had received. I found this quite remarkable and telling. In other words, APC itself had evidence of the claims I was making but they refused to consider it. As such, my discussion with Andrew was entirely token; he showed no genuine interest in resolving the issues. I found no semblance of managerial acumen whatsoever in Andrew’s approach. To add insult to injury, APC tried to blame my licenced painter’s alleged inadequacy for the issues, rather than taking responsibility for their own failure to provide clear and accurate instructions about their product. This attempt to deflect blame highlights their complete lack of accountability and unwillingness to address the core problems with their products and service. In sum, don't be fooled by their national presence. At its core, this is a Ma and Pa Kettle style operation. It is clear that none of their staff, including senior management, have any training in how to professionally handle complaints. They are defensive, sarcastic and lie through their teeth. They are also unwilling to take responsibility for the gross discrepancies in the information provided. This was not just a waste of a few hundred dollars and half a day of my time purchasing and returning part of the kit that was unused —it has now become a matter of principle. APC has demonstrated that they are ill-equipped to expand into the home renovation market and respond to consumer needs and concerns. Save yourself the frustration and look elsewhere for your home renovation needs.

Submitted by Dr Rosa B on Wednesday, Aug 28, 2024