Good evening,
I would like to express my gratitude to the team at River city doors in your most recent example of first class service, both in delivery and in this case, the replacement of springs in a sectional door after one broke, and secondly excellence in customer service in communication and follow through
Much to my disappointment, a spring broke in my sectional door, 6:30 pm, Wednesday, 13 March, I thought I would take a chance and called River city doors at 7:30 am Thursday, 14 March, Call was quickly answered by a lovely lady named Annette, who promptly, conducted the appropriate actions, and advised a service person would come by between the few hours range on the 14th, later in the day from may call
Within the time frame given, Roland, the service technician turned up, a friendly, happy fellow, promptly sized up the job and without mucking about got underway.
Approximately an hour later, two new springs in, doorstop set, door serviced, my Garage Doors worked again. To top it all off, what I think was a very reasonable charge for doing the job was applied and promptly paid, and this afternoon, the receipt for that payment the formal receipt was sent to my email.
Utterly outstanding service in every respect and my appreciation to the team and to the business that has a good sense to employ really good people and keep them happy. I would assume because they certainly deliver on behalf of the business.
I would like to add that I have called upon River city doors in late 2022, to replace a track on my sliding gate that had broken, yes, a sliding driveway gate and your guys did a fantastic job on that replacement.
I also called your company when the garage door motor, same door as the spring replaced, failed, after 10 solid years of service, again, a prompt next day service, and I was operating again with a new motor. What a go to business, outstanding.
In every respect, on every occasion, you have met the service delivery outcomes that I as a customer would hope for, and hope to receive given the inconvenient nature of these respective problems, I very much appreciate the conscientious, efficient, friendly, timely, and value for money service that River city doors provides
NOW, I know that reviews on Google, which gave me great confidence in your company at the outset, are requested and valued, I am computer illiterate other than with email and fall over at the first suggestion of setting up accounts whatever to do reviews..
So please feel free to edit, paraphrase, my comments above to insert in your advertising, or whatever, or on your Google site, all I would ask that you do not use my full name, obviously as a matter of privacy, but I’m happy for the date of service, my Christian name, Mark, and my location at Middle Park be used if you wish
I have previously expressed by Utter satisfaction in your service, I would like to ask that the staff involved Annette, Roland and the staff who sent me the receipt for the payment. Be made aware of my appreciation and thanks for their service, time and dedication to getting the job done well in every aspect.
Submitted by Courtney Grant on 03/15/2024
