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Member Reviews

Crawford & Company Pty Ltd

1 Star Review by Gerald Gallagher

Very very dissapointed with how our claim has been handled. The number of brocken promises was staggering.

Submitted by Gerald Gallagher on Monday, Aug 19, 2024

Crawford & Company Pty Ltd

5 Star Review by GG001

It has been delightful dealing with Gahan. Rare to come across such great service these days. Keep up the great work Gahan.

Submitted by GG001 on Friday, May 10, 2024

Crawford & Company Pty Ltd

1 Star Review by Esther Chai

I am writing this review to express my extreme dissatisfaction with Crawford Insurance and their abysmal customer service. My recent experience with this company has been nothing short of a nightmare. To begin with, the response time from Crawford Insurance was outrageously slow. We reached out to them multiple times via phone and email, hoping to get some answers regarding our policy. However, it felt like we were speaking into a void. Days turned into weeks, and yet we received no acknowledgment or response from anyone at the company. It is utterly frustrating to be ignored when you have legitimate concerns and questions about your insurance coverage. Not only did Crawford Insurance fail to address our inquiries, but they also showed a complete lack of professionalism by not even bothering to respond. It's as if they don't value their customers' time or understand the importance of prompt communication. Such negligent behavior is completely unacceptable from an insurance company that claims to provide reliable and efficient services. The lack of response left us feeling helpless and abandoned. We were left in the dark about our policy details, and it created a sense of insecurity and uncertainty. How can we trust an insurance provider that doesn't even bother to respond to their clients? It's clear that Crawford Insurance has a severe problem with their customer support system, and it's imperative that they address it immediately. Considering the slow response and nonexistent communication we encountered, I cannot in good conscience recommend Crawford Insurance to anyone. If you're seeking an insurance company that values its customers and provides adequate support, I strongly advise looking elsewhere. There are countless other insurers out there who will prioritize your needs and provide the level of service you deserve. In conclusion, my experience with Crawford Insurance has been nothing short of a nightmare. Their lack of responsiveness and disregard for their customers' concerns is truly appalling. Save yourself the frustration and disappointment by choosing a different insurance provider that will actually provide the support you need when you need it. Rating: ★☆☆☆☆ (1/5)

Submitted by Esther Chai on Wednesday, Jun 07, 2023

Crawford & Company Pty Ltd

1 Star Review by Alicia Coleiro

After my insurer Allianz passed my case to Crawford I was contacted promptly asking for all the related documents and that would be looking into my case straight away. Then months passed without being able to contact them, and no updates. Allianz lodged a formal complaint as they too had no idea what was the hold up. I was contacted by the complaints department who told me my loss adjuster was hard to contact, was I happy to close the complaint? I kept pushing for answers until my adjuster was finally reachable after escalating to her manager. She had not touched my file after a year, requesting each doc again in separate emails, replying months in between. 1.5yrs later I finally have a cash settlement which wasn’t a large sum to begin with, and still havnt been paid months on. Worst company I have ever dealt with, outcome being I will never insure with Allianz again.

Submitted by Alicia Coleiro on Sunday, Nov 20, 2022

Crawford & Company Pty Ltd

1 Star Review by Jade Cullen

If it was possible to have 0 stars I would. We put a claim through Allianz in March 2022, By May this had been assessed and Excess paid, In that time C&C has FAILED to act in reasonable time to fix the damages claimed. In that time, we have sold our house and settlement is in now 6 days. They never call back and never follow through. They have done NOTHING - Works are still outstanding. They claim they can't reach the flooring company but this just crazy since we can without a problem! Worst dealings ever. Request someone else and save yourself a shocking headache.

Submitted by Jade Cullen on Tuesday, Aug 16, 2022