I had a fantastic experience working with K & J's Custom Granite INC. Their attention to detail and quality of work exceeded my expectations. I would highly recommend them to anyone looking for top-notch custom granite solutions. Thank you for the outstanding service!
Submitted by Jodi Vereschagin on Thursday, Jun 20, 2024
0/5 stars. Don't fall for the 25% off ama discount because it comes at a stressful price. The admin and fabrication teams seamed cordial to start and handled our paperwork and requests well but as soon as install rolled around things fell apart. We faces excuses, repeated reschedulings, and to date (almost 3 months after our countertop was installed) were still waiting for them to deliver our remnant. I regret paying in full after renegotiating our fees because once I did they stopped taking us as serious clients and refused to prioritize delivering the full product we're owed. Thank goodness they are finished installing my main countertops, albeit a poor install, with a chips, dark smears on the white quartz and the wrong edge profile. I was also luered in by their warranty but after getting them to come and fix some chips shortly after install, the "fixes" were done poorly so I don't want to risk them damaging my quartz in future. They also cannot keep schedule. We had to reschedule on our end early on because of delayed cabinet installs but they, continuously re scheduled our install date following some stolen equipment, them cracking or chipping our quartz, and them cutting our pieces incorrectly. They never warn you when they are coming, they plan to just show up or tell you optimistic dates and then are absent. This has been a bad experience overall and I'm about to take back the recommendation I gave to a client of mine to use them. Ironically despite all this nonsense I gave them benefit of the doubt and recommended them after renegotiating my final payment because I was willing to move on and give them a break since they had to recover from some equipment stolen. But instead hear we are 3 months later and as recently as 2-3 weeks ago I was told again "oh, is this mis Joy? I'm driving now, let me call u back in 15 mins when I'm at my computer" and again 15 mins has turned into weeks To be honest I was shocked they even answered the phone when they ignored my emails and voicemails the week prior. TO SUMMARIZE, if you value your time and sanity order your countertops elsewhere.
Submitted by Joy Olagoke on Friday, Feb 16, 2024
Great job by the whole team from the sales staff to the installers. Best prices by far. Very friendly & knowledgeable. They even installed our quartz two weeks early! Very happy with their overall service. Highly recommended.
Submitted by Joyce Surowy on Tuesday, Jul 04, 2023
I recently developed my basement bathroom. I had my Quartz tub surround done at a place on the west end. Every step of the process was painful and I felt like I was imposing… so when I needed a vanity, I went somewhere else. K&J was a joy to deal with. They were friendly, helpful, and accommodating; from the office staff, to the template maker, and even the workshops guys who carried my countertop out to the car. The owner even called and sent me images of previous projects after hours when I had questions regarding reinforcing my wall! The countertop looks great and pricing was also great. What a wondeful group of people to deal with. Thanks so much! I highly recommend this company!
Submitted by Rachelle Lamoureux on Thursday, Apr 06, 2023
I had the absolute best experience at K&Js Granite today. I went in interested in a particular quartz, however while chatting they asked if I’d ever looked at a similar one from another brand name. It is nearly identical, and 40% of the cost. I’m ecstatic!! Just a phenomenal place if you’re looking for stone.
Submitted by Carla White on Friday, Apr 01, 2022
From start to finish my experience with K & J Granite has been very positive. I would highly recommend them if you are considering granite countertops. From picking colors to deciding on what type of edge Candace provided options. They came out, took exact measurements, did a template and the installation went without a hitch. Seams were very well matched and are not noticeable. Everyone was professional and product delivered when promised.
Submitted by Lynda Belanger on Thursday, Feb 11, 2021
I had a great experience with this company when we purchased our new kitchen countertops. Great selection. Helpful staff. Super nice owner. Definitely get what you pay for. Very happy with the end result!
Submitted by Kristy Podaima on Sunday, Feb 07, 2021
We got K&J’s to do our granite countertops for our vanities in our bathrooms and our closet island and they were incredible to work with. To start they were super helpful and then the installers were amazing. We didn’t wait long for templating and then turn around time was very fast so we weren’t without our vanities for long. Went above and beyond to make sure we were happy. Would recommend to everyone.
Submitted by K L on Tuesday, Jul 07, 2020
I had planned thoughtfully my kitchen renovation which was finished just last month. K&J's did my Quartz and the end result was spectacular. Colin was an amazing detailed templator and site manager. His attention to my requests and the details were completely professional and exact! Thankyou ! Jennifer and Canadace answered all inquiries and ensured the timeline was met perfectly. I will always highly recommend this company to anyone.
Submitted by Judy Mastronardi on Wednesday, Jul 03, 2019
I got a very good price for my granite counter top on our bathroom vanity because it was a small size and I got to pick my choice from their granite remnants. I got prompt service and the final product looks great! Everyone was very pleasant to deal with, including their installation crew. I highly recommend K & J Custom Granite!
Submitted by Matt Gross on Thursday, Mar 28, 2019
Amazing customer service! Friendly and knowledgeable. during the course of our renovation, this was the only company that delivered their product on time and beautifully done. No hiccups! We are recommending them to all of our friends.
Submitted by Ann Hynes on Tuesday, Nov 28, 2017
K & J Granite was an awesome company to work with ! They are very professional and knowledgeable and go the extra mile to make sure the customer is happy. I had my whole kitchen re-done and I was very impressed with how affordable and efficient they were at completing their work. They kept their promise in regards to the time line and there was always someone to help whenever I called the office. My plumber was also impressed with work and states he has also heard nothing but great reviews about the company !! I definitely recommend them :)
Submitted by Meesha Narayan on Sunday, Jul 09, 2017