Member Reviews

5 Star Review by julius guloy

We had our siding replaced and from initial contact to finish up we loved our experience. The team is very responsive and knowledgeable. The workers were not only on time but were early! They worked quickly and cleanly and ran through everything with us before they left. Would definitely recommend

Submitted by Julius Guloy on Monday, Feb 26, 2024

Ideal Siding Coquitlam

5 Star Review by Sophia Olivia

Ideal Siding did a great job with their exterior cladding services. The team was quick to respond, polite, and finished the project on schedule and within the budget. Thanks to their expertise, our home looks fresh and new.

Submitted by Sophia Olivia on Monday, Feb 19, 2024

Ideal Siding Coquitlam

5 Star Review by Ralph Rice

We are super happy with the work done on our home. Ideal Siding did our gutters and siding. Our house looks brand spanking new. Oleg was our project manager and was extremely attentive. He went above and beyond to be sure we got exactly what we wanted.

Submitted by Ralph Rice on Tuesday, Nov 07, 2023

Ideal Siding Coquitlam

3 Star Review by Simon Hardy-Francis

Why we opted for James Hardie (JH) fiber cement siding and hired Ideal Siding (IS) to install it: We wanted to replace our current wooden siding with a zero maintenance siding solution including not having to paint it for a very long time. JH fiber cement siding comes pre-painted with a special factory-bake-on-paint process which they say lasts much longer but is tricky to install. JH advertise a list of "ELITE PREFERRED" contractors, and we picked IS because they are likely the biggest residential JH installer in North America. What we liked about IS: They did renderings of what the house would finally look like to help us figure out which JH products and colours to use on which bits of house. What we did NOT like about IS: We had to be on them to clean up at the end of each day not to leave piles of old wood with nails sticking out dangerously everywhere. Unlike regular contractors they turned up later -- mid to late morning -- and insisted on working later, often working one to two hours in the dark. AFAICT IS does not have any in-house install crews, and just subcontracts out jobs to non-IS installers. During the install, the IS subcontracted installer (ISSI) for our job tried to sell his services to my neighbors on the street, cutting out IS as the middleman. The ISSI had 10 years of install experience but we noticed they installed the JH material partially incorrectly according to the online PDF JH installation manual. About this: IS said the manual is only a suggestion. JH staff said off-the-record they would not accept this if it was their house, and on-the-record, they cannot get involved with the quality of the work of their "ELITE PREFERRED" contractors. The ISSI had the wrong type of ladders (rests on gutters and not roof next to gutters) for this work and scraped and dented our relatively new gutters everywhere. We had some internet and TV cables going around the front of the house. IS just left the cables dangling on the ground and left it up to us to re-attach them. IS installed unwanted, unfinished wood around three doors instead of JH material and said it's our job to finish and paint it. The initial install looked very shabby and IS wanted to be paid and said the quality is normal. So we had to argue with them to improve the quality. Note: All attached photos are after IS did several rounds of touching up, and is what they consider finished. Had we asked IS to re-install some of the material properly then it would likely have resulted in legal action which we didn't want. In the end IS got in an expert to touch up a lot of the worst parts, which turned into a lot of painting, e.g. most of the white JH trim is now unwantedly painted. This means we're going to face extra costs down the road, because all the touched-up and painted material is going to weather differently to the JH baked-on paint. Again IS said they were finished a second time and wanted to be paid, and we had to point out remaining issues on every side of the house. In the end IS presented us with an inflated bill with surprising and strange extra items e.g. it's extra to replace siding on the porch pillar because "it is not part of the house"! The entire job should have taken a month but end to end took 3.5 months due to discussions and waiting for the weather to improve for the very many touch-ups. Conclusions: The JH "ELITE PREFERRED" contractors list is just marketing and has little to do with the quality of the work, and JH will not get involved in any disputes. I would trust IS to do a simple JH plank install on a simpler boxy home, but if you have a more custom home or other JH materials they will be out of their depth and you won't be happy. In the end I wouldn't install JH materials at all unless I was 100% sure that the installer is up to the job because it's not easy material to install. To check for install quality then a drive by a reference home is insufficient; you cannot see nail heads etc from the street. You need to walk up to the house, and get the owners to dish up a reference about their install experiences.

Submitted by Simon Hardy-Francis on Monday, Jun 19, 2023

Ideal Siding Coquitlam

5 Star Review by Janette Martin

Ideal Siding did an excellent job and I would recommend them to anyone. They had a team of people and had the whole job done in about a week. They did beautiful work. They provide excellent services. They're a local franchise business and they work to really meet your needs.

Submitted by Janette Martin on Thursday, May 12, 2022