Ordered a crane the first time. all went well and we paid the bill on the spot. Ordered a crane the second time and when it didn't show at the allotted time I called their office. I was told they were busy and had to sub our job to a different company. They had indicated Steve had called us about this and perhaps they did but failed to leave a message. Grand Valley Crane came out, did a reasonable job on Tuesday and when we attempted to pay him he said he would bill Aurora and left. We (Aurora Crane) had agreed on a price on the second lift and when the bill came in for well over the agreed price we disputed it. Obviously the excuse was that the third party crane had to be called and they billed us what they had been billed. Coming from Grand Valley, the travel was quite a bit more. The owner started by telling us we should not have signed their time sheet. The owner gave us lots of advice on carpentry techniques on how to build a roof and how our contractor was screwing us. Obviously trying to deflect blame from the fact it was actually him being not of his word. This discussion was on Wednesday afternoon and when my wife suggested paying he indicated he needed a credit card to process it rather than an e transfer. Steve then showed up on Thursday at the building site unannounced to wait for me. ( I was not onsite that day) As he waited, he proceeded to tell workers on site that they would not be getting paid. I guess he assumed he wasn't. Of course I paid him the next day on Friday and received my bill. Two day turnaround on an invoice. Pretty good? So the crane operators are fine but the moral and ethical compass of Steve is definitely suspect. So beware of all of the free advice and definitely keep him off your job site once his work is over.
Submitted by Scott Fischer on Tuesday, Nov 12, 2019
We have to move our Deck 16×24 and we are very happy with the results, the Team was very competitive , this was our first experience with Aurora Crane, our rental experience was great Steve and his father was helful and very knowledgeable, we will be highly recommend to everyone we know looking for crane. Thank you so much
Submitted by Manuel Aguirre on Thursday, Jun 20, 2019
I made an error with my original rating and Google wouldn't let me change it. Steve is going above and beyond during the busy holiday season to accommodate moving my building for me. Office staff is wonderful at this busy time of year as well. My apologies to Aurora Crane Services LTD for the error I made with my original post. I would highly recommend Steve; a true gentleman.
Submitted by Cliff Jones on Thursday, Dec 21, 2017
I would highly recommend using Aurora Crane. The crane operator helped us complete our project ahead of schedule. The operator was constantly concerned with job site safety, and their many years of experience made them an easy choice. The back office staff was also amazing throughout the process. Will use again!
Submitted by Dave Harman on Thursday, Jun 22, 2017
Not Pleased! This company is very difficult to deal with, they stated a charge "all in" per hour and then charged overages after the job was completed. They were provided the correct information when order was placed and admit to this yet made an error on their end, bringing incorrect equipment and requiring additional hours and equipment in order to complete the job and are now passing on these extra charges to the consumer. They have no one available to correct these extra charges and leave the consumer to pay for their mistakes. Do not use this company ! I would not reccomend them under any circumstances
Submitted by Tsr Tsr on Tuesday, Sep 29, 2015