Submitted
by Joe Paiva on 04/11/2024
5 Star Testimonial by Joe Paiva
Looking to get some idea for my kitchen renovation in a few months. Very impressed that they have wide range of selections and staffs there are very patient and knowledgeable. We spent an hour there walk through the aisles and picked out many options. Highly recommended this place.
I purchased quartz countertops and backsplash less than two years ago from Lucent, and I am very disappointed with their durability. Despite the premium price, they have sustained numerous damages, nicks, and marks. You have to be extremely cautious with them—dropping even a knife or fork leaves a noticeable mark. If you’re considering quartz for your kitchen, I would advise being very careful and perhaps considering other options. This experience has been very frustrating and disappointing.
Submitted by Ilana Shvarstuhk on 07/10/2024
I am IN LOVE with my countertop ?? if you’re hesitating to visit, don’t be!! The customer service is great :) They were so welcoming and friendly. Recommended this place to all my family and friends!
Submitted by Caitlin Chung on 12/19/2023
Our fabricator did an amazing job installing our new counters sourced from Lucent. We chose the Emperador colour and style and it's absolutely gorgeous and flawless. Impressed!
Submitted by Sachin B on 08/31/2023
Their Costumer City Crown Countertop installed countertop and waterfall at my house after a year it cracked, and they refused to replace and/or fix it when I called Lucent Quartz, they said there is nothing that they can do for us because I did not buy the material directly from them
Submitted by Bekir Ozdemir on 04/27/2023
Knowledgeable staff and large slab on display. Warehouse is open to public, brighter lighting would be great.
If you want to take bigger samples they require a $20 deposit each piece.
Submitted by Sarah Z on 02/26/2023
The customer service is good.
Lucent Quartz has the best quality Engineered Quartz in all of Ontario.
They have the best samples to choose from.
High quality Quartz.
I always use Lucent Quartz for my kitchen.
Submitted by Ming “gerold” Lin on 11/28/2022
Visited showroom twice to see some granite slabs, staff was very friendly and knowledgeable. First visit was absolutely great, lady who helped us was very knowledgeable. she gave us detailed walk inside warehouse and answered to our inventory inquiries which made it easier for us to make our decision around slab choices. 2nd visit was good as well. This place deserves 5 stars
Submitted by S Sj on 07/25/2021
If I could give 0 stars I would. Lucent quartz has blatantly ignored my concerns about the quality of the counters installed in my home from day one. No attempt at communication has been made by the company so it is fair to say that customer satisfaction and quality assurance are not priorities. *See photo below* The longer piece is what was installed in my home and the piece being held is the sample I was provided at the time of purchase. I am so beyond frustrated and saddened that the finishing touch on my long awaited home renovation is such a disappointment. Safe to say I highly recommend to stay as far away from this company as possible.
Submitted by Emma Shaw on 07/15/2021
Not great - I love the colour but it has been installed for about 4 months and we have 4 chips. And we treat it super, super carefully. It seems more like sandstone than quartz. It is not how I wanted to enjoy our new kitchen. I would not recommend.
Submitted by Jen Cavanagh on 05/11/2021
Great customer service with upfront conversations about workmanship that may impact the price of your items. A large selection of quartz slabs on display.
Submitted by Candy Chan on 09/26/2020
They had a very nice selection of quartz products in the showroom. They also had much larger pieces you can view in the warehouse. The staff were very helpful.
Submitted by Craig Breckenridge on 11/16/2019
