Submitted
by Kimberley Ferguson on 08/16/2023
1 Star Review by Kimberley ferguson
They visit my property November 2022. July 2023 I finally got everything sorted. If you call and speak with Dean, he will be very friendly and tell you he will contact you back in 24 hours. He will not call you back.
They undervalued some of the contents.
They did not look at my invoices correctly. Check your settlement figure properly as they break it down by items.
They said they were waiting on a police report, however this took months, I had to contact the police myself. From reading other people reviews I am not the first to experience this.
They told me the handler on my case was on annual leave so my file would be on hold. Once she was back from annual leave she was then on home visits, which meant it took even longer.
Absolutely shocking company. 2 years and still waiting for a reply / money I was owed from a claim with Tesco. Just wouldn't use an insurance company that has anything to do with them again.
Submitted by Kate Mcdonald on 05/08/2024
No customer care at all. Chased for over 2 months with multiple emails and calls. To be told I was lying by AED. So I resent everything and no apology. I completed a formal complaint and they believe they haven't done anything wrong. They provided incorrect information at multiple points. The whole experience has been horrendous and it isnt even completed now. We are 4 and a bit months on from my house being destroyed by lightning. If you can avoid this company, please do. As I am now suffering mentally, physically and financially as a result of the stress caused by their inadequacy.
Submitted by Kirsty Loveridge on 02/07/2024
our neighbors had a fire March 2022 - We only luckily suffered only smoke damage... its October 2023 and we are just about trying to close loose ends - that alone hopefully tells the reader how these guys operate. Incompetence is an understatement. The only reason we are getting to place to close this is because I feel managing them was my second job. Everyone is incompetent in this company
In 1.5 years, I got a total of 2-3 emails. They are allergic to emails. I don't think they know how to use a computer. You can't contact them - because loss adjusters don't carry cellphones. They also don't know how to return calls. It's taken us 5 months to install the carpets because they don't know the concept of "follow up". We initially thought it was the person who was handling our case (loss adjuster 1), but half way through they swapped our contact (without telling us...) and the second was just as incompetent. DO NOT USE THESE GUYS. When your house goes through something like this you are already stressed and going through stuff, these guys will just make that worse for you.
Submitted by Ami Shichida on 10/13/2023
Absolutely shocking! AED were assigned to my claim via Tesco Home Insurance. Slow, unresponsive, promise to provide updates within 24 hours and do not hear anything until I had to chase again 7-10 days after. Massively undervalued my burglary claim by at least £10,000 but as I was afraid to have to deal with them again and go through an appeal process I just accepted. I didn't renew my home insurance policy with Tesco for the sole reason that i was afraid that i might have to deal with these guys again. A basic burglary claim took over 6 months to settle. At the early stages of my claim they kept passing the blame onto the Metropolitan police for the delay saying they were waiting for a police report and this was ongoing for 4 - 5 weeks. Everytime i called them the same response "the report hasn't come in yet, we'll chase again" I finally got fed up, thought I would chase the police force myself and managed to get the police report within 24 hours! it just proves how much they lie and fob people off to buy themselves more time. I have never dealt with loss adjustors before but they were honestly disgracefully bad at basic customer service. WOULD DEFINITLEY NOT RECCOMEND!!!!!!
Submitted by Cengiz Kemal on 06/20/2023
