We decided to use Compass based on the experience of friends who recommended them.
The initial meetings were straightforward and Nick was helpful in terms of explaining the various options and how the installation process would work.
When the time came for excavation and installation of the pool, Penny and Mike made a preliminary visit and explained the timeline and what we could expect.
They were incredibly knowledgeable, helpful and very efficient! They make a great team and we couldn’t believe the range of skills they possess between them. Nothing was too much trouble and obstacles were only ever met with solutions. They worked very long hours in some tricky conditions but always had a smile on their faces!
We couldn’t be more thrilled with the finish and feel very lucky to have had such professionals working on the project.
Submitted by Laura Caulfield on 06/24/2024
i procured a pool from compass on a new construction house we built. the house was considerably delayed, but compass were extremely good and accommodating the moving timelines. now the pool is in we are totally delighted with it, stunning aesthetic but also the kit is state of the art and all online via an app they really take the hassle out of up keeping a pool which i was dreading. re the resign of the pool, you are really left with the feeling they really know about pools and whats important. we were going to build one bespoke but we would never have thought of the little design touches that make is so user friendly. i rarely write reviews, but these guys really deserve it, rarely these days do you come across top notch suppliers that are also not too expensive. top service too, shout out to sheila, thank you..
Submitted by Adam Breeden on 11/06/2023
The pool installation went very smoothly and quickly, in our case this was craned over our house so the whole process was quite exciting to watch. A fairly large team of people and materials were delivered and put in place over 2 days, and works finishing this off over the subsequent 2 weeks by Penny and Mike. We are now waiting for contractors to return to complete paving around the pool area, and the terrace at the back of our house.
My only negative on this was being asked just 2 weeks before the installation to get neighbours agreement for the crane to oversail (swing over) their properties, fortunately they were OK with this.
Submitted by Julian Chapman on 04/10/2023
Over 3 years ago I started the process of looking into pool options, I started with natural pools as I was sure this was what I wanted, moved to salt water pools, went to concrete pools, then one piece pools and finally found Compass Pools; I then kept researching and couldn't find anything that looked any better on paper.
I called the pool company and Penny became my sales person point of contact, she came to visit me at home. We chatted in my kitchen for some time, I must admit that I didn't understand some of the specs she was getting excited about, but I did get the overall concept, this was an good quality pool and ticked all my boxes. She answered every question I could think of and was just very straight with me. I had my 'you won't be getting me to sign anything amour', it is a special reinforced amour I wear especially for meetings with salespeople, I will sign when I am good and ready not when I am told to. But Penny was the best type of sales person, at no point through the entire process did I feel pressured or obligated to sign my life away. When she left I was satisfied that this was the pool for us. Once I had the quote I had to digest it, nothing on it seemed high but the overall amount was definitely more than I had been planning.
A week later lockdown happened, the pool went on the backburner and there it stayed for about 18 months. Penny checked in with me and nothing more happened.
From the point that I said we were ready, we paid the deposit and the whole process just started rolling. Another site visit and access routes were decided, this was an almost impossible task but Penny and Mike figured it out and when the time came it was completely smooth.
On the exact date we had been given months earlier Mike and Penny appeared, equipment was delivered and the dig began.
If I told you that from that first day it was 14 working days later I was handed the keys to the plant cupboard and my pool was fully functional and ready to use I do not think you'd believe me but it really is true.
Mike was an absolute unbelievable craftsman, he knows every last thing about the process of installation and takes real pride on it being done well to a very high standard. I do various property developments and am the first person to find fault with workmanship, I could not find fault with Mike's fabulous work. Penny and Mike were here right through the instillation, Penny sales person had now morphed into Penny pool installer and right at the end she morphed again and became Penny technical pool care expert! Mike and Penny spent some time with me showing me the control functions and chemicals, making sure I understood it all and knew what I was doing. I videoed everything because there really is a lot to take in and this week I have continuously referred back to the videos in conjunction with the supplied manual.
The happy ending to my long story: We have a XXL Trainer in the ground, with coping stones and solar cover, the air source heat pump worked for one day to get to temperature and turned off, the solar cover has taken it 5 degrees higher, the family has been in it every day, I've been out there at the crack of dawn doing my lengths both with the turbine on and off (different feel to the swim) and I could not be happier. The pool is better than I expected, I can not fault the team, Waterstream should be very happy with their staff and products.
I am sure there is so much more I should have said but this is the over picture of a very satisfactory experience and product.
photos of the process...
Submitted by Lizzy C on 07/21/2022
