Submitted
by C Eustace on 10/15/2023
5 Star Testimonial by C Eustace
Service was exceptional, I have limited access to my property, raised this before my order and was told delivery could be accommodated. Order arrived on the day given, In a small lorry and driver couldn’t have been more helpful. Great company and all my concerns were addressed.
Won't be using this place again. Delivery was originally placed for the wrong day, then after correcting the date I was told the delivery will be between 8-11 am. Waited until half 11 until I rang querying the eta and was told the delivery will be there shortly just hold on for for another half hour. Rang around 12 to be told the truck had broken down and delivery will now be around 3pm. I explained it will need to be rescheduled as I won't be there and was told to be expect further charges. The resolution was that the driver would give me a call with half hour notice to be onsite and if i couldnt make it the driver would unload and put in my alley way. Then had a call from the delivery depot with a guy speaking to me with attitude as the driver was onsite with no one there and was told to be expect charges, i had not recieved a call of an eta or any notice and was only the driver and i had to unlaod off truck. Boards turned up with 2 of the faces punctured and not in the best condition. Lesson learnt cheaper is not always the best experience absolute shambles!
Submitted by Jamie Blakeway on 07/05/2024
Poor customer service, originally requested the delivery for a Friday in delivery notes, then I recieved information it was coming Wednesday. I then requested for Friday as I'd noted and they said this is confirmed. The provider they use then sent me tracking saying it's coming Thursday.
In the end I cut the middleman out and called the provider directly and got it changed. Insulation is good but let down by customer service.
Submitted by James on 06/16/2024
Ordered from the website and items were delivered three days later. Good communication, product looks good quality and delivered without any damage. Delivery was good and driver was friendly.
Submitted by Tom Howard on 05/25/2024
We have now been ordering from Insulation4Less for around 6 months and their service is 'second to none'. I deal mostly with Ryan, who keeps in touch with me every step of the ordering process and is always efficient. On occasions I have dealt with other members of the ordering team and they all assist me with my insulation needs. As a company, we have found this the most efficient way to make our orders and the prices cannot be beaten. Thank you for your continued service!!!
Submitted by Appts Fip on 12/18/2023
Insulation4less is great for various building products. As we are renovating our house, we buy from them often and we do a lot of price checking. they are always the best for just about every item and delivery is always quick and slick.
Their reps are always really helpful too, dealt with Ryan a few times and he is very helpful.
Will be back for our future orders.
Submitted by Neil Imrie on 12/15/2023
Had one delivery that was fine. next order, after one week of ordering was asked where are address is ? Then said they would need £480 delivery fee for two vehicles I've had 40 tone lorrys to this address.
my £1450 order is now being refunded. Total time wasters don't use beware
Submitted by Andrew Furnish on 11/30/2023
