Submitted
by Louise Bonnie on 03/10/2024
5 Star Testimonial by Louise Bonnie
The team at enlightened windows are very professional and trustworthy. Their attention to detail and pride in their work was exemplary. Communication was good and we were made aware of any changes in advance. Really pleased with our new windows and doors. Thankyou
You are in good hands with Enlightening windows. From initial enquiry to fitting Chris was on hand to answer questions and solve any issues along the way. We are delighted with our new danish windows. The glass is so clear you would hardly know it’s there.
Highly recommended
Submitted by Chris Moore on 06/10/2024
A personal service from start to finish with very good communication, assisting us in replacing windows in a period cottage in a conservation area. Definitely not pushy. It was very helpful to see the range of windows in their mobile showroom. All the installers worked with unfailing courtesy and tidiness. Thankyou Chris and the team. Feb 2024
Submitted by Robert & Rowena Mills on 05/13/2024
Building a new house while caring for two infants has been challenging, and when the time came to find windows, I felt dejected, because I did not want cheap plastic windows, and did not want to talk to a typical window salesman.
Our new build is (almost) a 'passive house' so we needed windows that will harmonise with the integrity of the insulation and soundproofing of the building.
Chris replied to my email with a telephone call and we talked for a long time. He came with Enlightened Windows' mobile showroom and patiently (while I juggled two toddlers!) showed us the windows they have on offer.
We decided on Unik Funkis premium triple glazed composite windows. Unlike other window salesmen that we met with, Chris was 100% NOT pushy, and is just a very genuine person. Everyone we dealt with in the company was extremely polite, prompt and helpful. Every step of the way we have received nothing but care.
After taking care checking measurements and our specifications, we put in our order and they were delivered exactly when we wanted by their also extremely polite and courteous delivery man, and Chris contacted us to check we were happy.
We are so delighted with Enlightened Windows. Thank you so much!
Emma & Simon, Bristol.
Submitted by Emma Serafina on 12/30/2023
An amazing company. Fabulous people and so easy to work with but more than anything the quality of the windows and fitting is outstanding. Thank you Chris, Si, Dave, Roald and especially Rich.
I did my research when looking for window replacement and must have contacted around ten companies some of which didn’t even reply but Chris was on the ball, he was honest and gave insightful advice.
The whole experience was a joy. The boys even vacuumed the house!
I could not recommend them enough.
Submitted by Di Evans on 11/16/2023
It’s rare to find a company as good as this. The first part of the window replacement process was to find a company. A large national company was tempting because it offered a large, skilled workforce for the installation to be completed in a timely manner and large turnover to offer good prices. However, friends who chose this option tell me of the indifference of the workers, poor standards and unfinished work which discouraged me. I turned to the Which Guide to choose a local company with good reviews, permanent employees and a reputation for doing the right thing. Next, was to choose a decent product. Of the three companies I chose, one was significantly cheaper (white PVC) and one much more expensive (timber) than Enlightened Windows (aluminium clad timber). As the work progressed, and issues arose it was reassuring to know we had chosen the right company.
1. High Quality product
Offering good thermal properties through the aluminium externally clad, high wood density frame and the double glazing, the windows should not require annual painting and save on heating costs. Replacing the several panes for some of the windows with one pane makes some windows feel that much wider and the house bigger. We selected an opening system to allow the upstairs windows to be cleaned from inside the property, thus removing the need to be outside, up a ladder; safer and more convenient.
2. Professional workers
The Enlightened fitters’ work was of a high standard. They also returned to fix some small issues we found weeks after the installation such as mismatched colour filling, and rough window boards.
3. Uncovered long standing issues we were unaware of - rotting window frames, faulty lead roofing.
Some of the work had to be postponed when Enlightened exposed a number of original building faults never resolved by the previous owners because they were not aware - the original builder didn’t use enough lead flashing leading to water ingress in several areas! Independently finding a roofer to fix these issues proved to be difficult: they didn’t keep appointments, didn’t follow through with a quote or were just not available for several months. Fortunately, Enlightened recommended a roofer who provided quality work, reasonable prices and managed to squeeze my small but essential jobs in between others. Was this luck? No, it was finding the right company in the first place.
4. Working in bad weather to make it watertight
Some work was done to make the windows watertight even when the weather was atrocious. This was exceptional.
5. Colour advice and references for previous work
Enlightened’s colour advice transformed our original choice into something special. We originally wanted white frames but the pebble grey/cotswold green finally selected compliments the whole house.
6. Good timekeeping - Rapid installation - due to other works there was a limited installation time but Enlightened ramped up their workforce and completed the work twice as fast as expected without comprising the installation quality, which was self-evident.
7. Cost. It is an expensive product compared with alternatives, but the benefits justify the cost.
8. Measuring and ordering mistakes resulted in installation delays - we are all human and we all make mistakes, but the difference with this company is how they resolve issues. Instead of walking away, Enlightened continued until it was fixed. So many companies in the past have left me with a mess, but not this time. If only everyone worked like this.
In summary, if you choose Enlightened Windows you are really in safe hands and quite a special product.
Submitted by Ian Eaton on 05/11/2023
Chris and the team replaced the old windows in our house in the summer. The entire team worked faultlessly dealing with windows that were difficult to remove, wasps nests etc. Each of the team are highly experienced and ensure that nothing is too much effort and everything is completed to the highest standards. We spent a long time deciding the colour and Chris and the team were very happy to help and provide samples so we could get it right. We are delighted with our new windows and would thoroughly recommend using them. The windows have transformed the house and we are so much warmer.
Submitted by Sue Scarf on 11/18/2022
Great team with high quality products. Have used for a complete new build project that included sliders and top hung windows and confirm that Chris and the team will do everything they can to make sure you are using the right products to get the right outcome for your project. The installation team are fantastic and it is really important to have competent experienced installers who use high quality products to make sure you get the best performance from your investment. I wouldn't underestimate the importance of having someone on the end of the phone who is happy to ensure every detail is finished as it should be. Their level of customer service is second to none.
Submitted by Jim Wiltshire on 10/28/2022
We are so pleased with our Enlightened Windows experience from our initial discussions with Roald, the survey by Richard and the friendly, knowledgeable advice of Chris. We were impressed with the hard and skilful work put into the installation by Richard and his team. Altogether a very positive experience.
Submitted by Michael Sweeney on 05/23/2022
