Submitted
by Melissa Wood on 08/06/2024
5 Star Review by melissa wood
Nate is awesome! Waterworks has a team that makes it feel like a "family" and like we are welcome to ask questions if needed at any time. We were helped throughout the entire process, from finding a location, setting up electrical, free delivery, fill up and maintenance, (even setting up an interest free loan) and I plan to be in touch throughout the process of taking care of the tub. I trust them to stay in touch :) GREAT TEAM! The ONLY place in town with affordable tubs by the way, so luckily for me, they are AMAZING.
We purchased an Endless Pools swim spa from the Waterworks – and we are so pleased with the product and the entire team! We knew going into this that you’re not just buying a product – you are buying the customer service that goes along with this product. I’d read enough online reviews elsewhere about the Endless Pools to know that a great team with follow-up and professionalism would be the key to being a happy customer.
Wow did we choose the right team.
Starting with Nate Droemer in sales, who is just phenomenal, I knew we were in good hands. His enthusiasm is contagious – his follow through is impeccable. It’s been a year since the pool was delivered, and I still get immediate responses to any questions I may have. Nate was a huge part of our decision to purchase – he established and has maintained our trust.
Next were the site visits from Tim. He made two different trips to our home, spent quite a bit of time with us, made measurements and recommendations for possible installation locations, and finally helped us come to the conclusion that placing the pool in our garage would be the most efficient, cost-effective location on our very challenging piece of property. A few coats of marine paint on the walls, and some Costco all weather mats and we’re thrilled with the location. We chose to install a heat recovery ventilation system to prevent moisture buildup, and the Waterworks team helped us gather the data we needed to spec a system.
It’s a garage install – but the value of being able to do a swim workout at the drop of a hat has upped our fitness level and we love the convenience. It’s also been an amazing recovery tool for physical therapy, priceless aid in keeping me from having to have knee surgery, and a fun winter refuge on a night when we just want to soak in warm water with the jets on.
The delivery and install of the pool in our challenging location (up on the side of a mountain) was flawless, and the guys were wonderful. A weather delay and equipment problems (not the fault of Waterworks) delayed things a bit – but we were so impressed that the Waterworks team just took it in stride and got the delivery done the following day – cheerfully and professionally. A few bugs needed to be worked out after the water fill – and Waterworks was immediately there to help me.
Alyssa was on top of all the coordination communication – and always responds promptly to my calls. The entire team and all the communication was top notch – you really couldn’t ask for a better group. In a nutshell, this family run business cares about its customers and does everything possible to make sure your needs are met. We highly recommend Waterworks.
Submitted by A. Oliver on 08/25/2024
We have had a Waterworks hot tubes for nearly 30 yrs. The relaxing effects are paramount. If there is an issue they are quick to correct completely or trouble shoot and get you the part if we want to repair it yourself. This is a very reliable system compared to what I hear about other systems. Best of all we like watching the changing seasons, the coming and going of the leaves and birds. In the still winds of winter and below zero temperatures, we watch the steam rise and then drift back down as snow. If we are cold, this is the perfect way to quickly feel warm and relaxed.
Submitted by Robert Hammaker on 07/18/2024
We love our Prodigy Hot Tub! With a new grandchild, we enjoy many soaks together, winter and summer! Waterworks were great from the initial contact, helping decide which tub, recommending contractors and installing the tub (see some of the pics and videos...it was amazing to watch!). It is really an important part of our physical and mental wellness!
Submitted by Karl Schleich on 07/09/2024
We could not be more pleased with The Waterworks family/team. Our first hot tub from them lasted over 30 years with only a couple of service calls in all that time. Our new swimspa went into a sunroom and they supported us every step of the way in the design/build process. They are a pleasure to work with and provide the best products for our climate.
Submitted by Julie Becker on 04/17/2024
