Member Reviews

5 Star Review by Phillip Flippo

We had a really really great experience today at Bailey's furniture with our incredibly helpful and friendly sales representative Sharon out here in Palmer Alaska! We bought a new mattress, coffee table, end tables, a couch backer table, some new pillows, and a few other items that were all extremely reasonably priced. Not only were they reasonably priced, but in some situations they were way cheaper than we could even get on Amazon. Sometimes walking into a car dealership or a furniture store can feel like you're about to be bombarded with a bunch of scammy silliness, but that did not happen to us at all in fact we had a really great experience all around that I'll never forget. I highly recommend stopping in and giving them your business.

Submitted by Phillip Flippo on Wednesday, Apr 17, 2024

Baileys Furniture

2 Star Review by Rachel Janneck

Very disappointed with their service. I was told I would receive my furniture the end of February. No phone calls no information. I finally called them and was told it wouldn't be here until May. Then got a call your furniture is in 2 days later. They have TERRIBLE communication. I will NOT be ordering from them again.

Submitted by Rachel Janneck on Wednesday, Apr 03, 2024

Baileys Furniture

1 Star Review by Patricia

BUYERS BEWARE If I could give zero stars I would. I am utterly furious and deeply let down by the abysmal service at Baileys furniture. We made the grave mistake of purchasing a couch less than a year ago, heeding the advice of their saleswoman who assured us that the protection plan would cover any rips and tears. Lo and behold, our couch pillows tore on the backside, and three-quarters of the seams unravelled. Despite filing a claim, we were callously denied any assistance because apparently, they don't deem seam rips worthy of coverage. This is beyond infuriating, considering the exorbitant amount we spent on this subpar product, only for it to fall apart in less than a year. Spare yourself the agony and think long and hard before even considering purchasing from this disgraceful establishment

Submitted by Patricia on Friday, Feb 16, 2024

Baileys Furniture

1 Star Review by Gavin Gaffney

They have great service until they have your money. Our couch fell apart less than a year after purchase. We submitted claim after claim for different issues and were always denied for one reason or another. Finally they accepted the broken frame claim. Came out and looked at it a month ago. Said they'd get right on it within a week. Haven't seen them since and just get the runaround on the phone.

Submitted by Gavin Gaffney on Monday, Dec 04, 2023

Baileys Furniture

1 Star Review by MOD

I would give less than 1 star if that was an option. I bought a reclining couch and recliner chair. And since it was electronic they talked me into a service contract for $350. I had an electronic button on the couch stop working, tried to use the warranty I purchased but was unable to. Bailey's service did come out and replace it but paid $65 for the service fee. Both pieces of furniture are junk. Never had such cheap furniture before. 1. Don't buy furniture from Baileys. Quality is bad. 2. NEVER buy the warranty for service. I am selling my couch if possible for a fraction of what I paid or else donating it.

Submitted by MOD on Friday, Aug 18, 2023

Baileys Furniture

1 Star Review by Shannon Breeden

Horrible customer service. Was told a customer service manager would be calling me and they never did. I got a brand new bed frame and it was broken in one spot. Sent pictures to them and its like they didn't care. Also was told 5-10 days for mattress and I waited 2 weeks before I called and asked if I could just pick up in Anchorage myself. What an ordeal that was. Needless to say I will no longer be doing business with them.

Submitted by Shannon Breeden on Tuesday, Mar 07, 2023

Baileys Furniture

1 Star Review by Tyrree Zapien

Purchased a king bed frame and two matching nightstands for around $1700 in December 2021. The one star rating is solely for the quality of the furniture. The headboard was delivered with a small chip, but I do not know if that was from the furniture store or the moving company. My experience with the store staff as well as their recommended movers was just fine, but the quality of the furniture is extremely disappointing. Within the first month, the footboard and headboard began to fall apart, because the staples holding the pieces together separated from each other. The wood also bends as if it is going to snap and has already chipped away in areas. The bed frame does not support itself very well unless it is pushed up against something. I am unable to push it completely against my wall, because of my baseboards. If I do not fill the gap between the frame and my wall with padding, the wood at the bottom of the headboard bends in a way that will surely destroy the frame comepletely. As for the nightstands, the wood has cracked in multiple spots, one of the doors was misaligned, the surface scratches very easily (as easily as sliding a cup across the top). Not worth the purchase price at all since it will have to be replaced here pretty soon.

Submitted by Tyrree Zapien on Monday, Mar 28, 2022