Submitted
by Donna Kernop on 01/25/2024
3 Star Testimonial by Donna Kernop
The hardwood floor looks great. I wish I did not have a different crew each day in my home, each crew came at different times and it would have been nice to get a phone call from crew before they arrived . There is poor communication between the different crew members and crew leaders. I ask in the very beginning to save any extra flooring for me sadly that was not communicated and the extra flooring was throw away. I would have like to have extra wood flooring on hand if a replacement piece is needed in future.
Georgia is wonderful. She helped me with flooring end to end and I couldn't be happier. The results are amazing. The installation was perfect and the attention to every detail was so appreciated!
Submitted by Rolltide Wonka on 02/16/2024
I went to this hardwood flooring store to ballpark costs. Nope! They can't give material costs because "the prices change EVERY DAY." They literally have to telephone for material costs so it is up to the minute and even then will not give a specific cost per square foot. Costs for labor to install? "We can't say, we have to send out an estimator." Cost to remove old carpet? Again, they have to do an on site estimate. I understand you can't give hard and fast prices without an on site review, but other flooring stores are happy to quote material costs. Other flooring stores are willing to talk in broad terms about installation costs. These folks couldn't tell me anything. On top of this, the sales lady was unfriendly and made me feel like I interrupted her day. Save yourself the frustration and skip Russell S Lee flooring.
Submitted by Henry Fitzgibbon on 02/20/2023
I requested an estimate for my project online and everything went through just fine. However, I never heard anything from them at all. I thought maybe I had forgotten to hit 'send' or something on the request so I did it again...and still never heard from them.
Submitted by Andrew Oakland on 06/07/2022
I have called twice, nice receptionist. Estimator will not call back to set up an appointment. ☹️
Submitted by Tom Paine on 07/31/2021
Great selection of tiles. Travis,Mrs Judy,Kim we want to thank you for your help looking for tile. Great hospitality and customer service.
Submitted by Regina Jenkins on 04/21/2021
Very helpful an willing to listen/discuss my concerns about flooring.
Submitted by Gloria Franklin on 04/18/2019
Amazing selections, great folks to work with! I highly recommend.
Submitted by Michael Forrest on 03/22/2019
They were very helpful, found the flooring we wanted.
Submitted by Allison Ball on 12/20/2018
