Submitted
by Megan Williams on 06/30/2023
5 Star Testimonial by Megan Williams
My husband and I went in to look at flooring for our new house and right upon opening the door we had amazing service. Everyone welcomed us and asked how they could help. The assistant store manager, Lydia, actually ended up being the one to help us and she was PHENOMENAL. She answered all of our questions and was very educated on all of the products and helped us make the best decision for what we wanted. We will be repeat customers and refer any and everyone we know to the store, just because of how amazing the customer service and our experience was!
What an experience! Hunter and Brent were both so helpful and got us everything we needed for a new home we just purchased for my dad. Brent on our first trip showed us all around the store, never pushy, helping us find exactly what we were looking for and all of the things we would need. On our trip when we made our purchases Hunter spent over 2 hours helping us get everything we needed and making sure we would have all of the parts necessary to complete our remodel. If you are doing any kind of home improvements check with Home Outlet in Benton first they have better prices than the big box stores, they care and they are super friendly!!!
Submitted by Heather Crocker on 07/03/2024
They’re lying on their website about services and products. They only have prefab cabinets. They can not and will not repair or replace cabinet doors as they advertise on the website
Submitted by Wayne Woods on 04/25/2024
Really exceptional support and personnel.. well a very well trained and intentionally limited selection but on the things they do have the prices are excellent we were very impressed we will be back
Submitted by Dennis Simpson on 04/20/2024
I have never visited this place, but for some reason it says I gave a five star review. I don't know how to remove it, but it needs to be known, I'm not giving it a review at all, so the review is null and void.
Submitted by George Lawson on 01/02/2024
My husband and i are independent contractors & mainly deal with windows. This store is in our "top choice" category hands down. They have VERY competitive prices ans ALWAYS have what we need !! A bonus is the staff. Very professional, helpful & they even help us load our windows when we get our haul. I highly recommend & cannot say enough good things!!
Submitted by Locaelaine Brown on 10/13/2023
We love Lydia! She has been amazing. She is our “go to” person when we do any updates or DIY projects.
Submitted by Life With Charlotte! on 10/02/2023
ABSOLUTELY WONDERFUL customer service!! Lydia helped us so much and was extremely nice!! Use this place and ask for Lydia if you are needing anything for your home!
Submitted by Lana Baker on 08/26/2023
Great place for renovation supplies for kitchens and bathrooms. They can show you digital images of cabinets you want in different layouts. Highly responsive and very helpful staff.
Submitted by Clayton Tucker on 11/05/2022
Went to the Johnson City store and couldn't get the salesman to wait on us. We have kitchen cabinets, two bathroom cabinets, and door's for our new home. Don't know if it was the masks we had on or if they thought we had no buying power lol. I gave them 3 stars because I don't want to be mean but have never been treated that way in my life. Good luck getting waited on!
Submitted by Tracy Francis on 12/29/2021
Bought counter tops
Good price but they where mittered wrong for the bolts. We will see how good their customer service is behind their products.
Update
Ok here is the deal I will absolutely buy here again. I went in an ordered my countertops a couple weeks ago. The had one in stock but not the other. They saved me some time by bringing in one from another store. As stated above got home cut everything out an go to bolt up an the bolt holes don't line up. I call them this morning. They said the other countertop is made by a different manufacturer an they didn't catch it. An they stood up on their end an getting me the right piece I need even thought this one has a sink hole cut in it. I would give 10 stars if I could.
Submitted by Michael Rhodes on 08/05/2021
These guys are ABSOLUTELY wonderful to work with! They helped us design, troubleshoot, and outfit our new kitchen. Not only did they help us with the process, but made it fun and were so patient with us, our children, and our questions. Thanks guys!!!
Submitted by Deirdre Beaupre on 07/22/2021
