Submitted
by Jen Jen on 03/21/2024
1 Star Testimonial by Jen Jen
Had a bad experience with this Company. they're a RIP-OFF!! they charge $119 to come out and diagnose what you can probably fix on your own with the help of YOUTUBE...
Then after they give you a diagnosis of what seems to be the problem ?here comes the RIDICULOUS PRICES. $$$ FOR PARTS AND LABOR!!??♀️??♀️OMG!! $483.00 bucks just to repair a heating element for a Maytag Bravo dryer NO WAY!! ? I can buy a new or used one for that price??♀️ 03/21/2024
We were very happy with our service with A-Tech Appliance Services. Our service tech was very nice and very skilled at his job. He was so aware of the inconvenience of having our refrigerator unavailable and came right over to put our new part in as soon as it arrived. Thanks for your hard work!
Submitted by Cecelia Hays on 03/09/2024
Service tech came to my home diagnosed problem with gas range. Ordered part, it was delivered in 2 days. Original technician that was in my home left the company during this time. Atec called to schedule return visit and I was informed they could only come on Thursday and would not be returning to Hot Springs for service calls. Tech called me on Thursday morning to tell me he was afraid of road conditions. Atec has refused to send him another day and sending my repair claim back to warranty company for me to wait another 3 weeks just to get the part changed on my oven. This is poor customer service, you don't just drop a customer in the middle of a repair.
Submitted by Karen Anderson on 01/18/2024
We have been using A-Tech for all of our appliances issues. They are awesome, fast service, great technicians (Tyler is awesome). They resolve any issues without the stress. When you call in they answer, you get updated text and calls for the issue that is be handled.
Submitted by Margaret Ballard on 01/04/2024
So glad I called A-Tech. Door on dishwasher broke right before Christmas and had 14 guests coming for dinner. Tech arrived quickly and had door fixed within 15 minutes. Very happy!
Submitted by Sherri Madigan on 12/30/2023
I have called A-Tech twice now because the repairmen did such a good job the first time (Speed Queen Washer). Even when I wrongly thought they had not got something tight and (two weeks later) there was a scraping sound the repairman dug out a piece of wire (my fault) when he didn't have to.
The second repair (Kenmore dryer) the repairman was just as professional and completed the job in a timely manner.
Both jobs required ordering parts and it was handled by the repairman before they departed. If I had questions concerning an arrival date, I called the A-Tech phone number and was told where the part was located. The repair personnel followed up to finish the repair quickly. Everything went smoothly and was less expensive than buying a new appliance.
Submitted by John Stark on 11/16/2023
Tyler was awesome, he came and repaired everything and was even early to our appointment. Not only did he repair our appliance but provided general maintenance tips on how to prevent further issues and kept us informed of other issues we could face moving forward. Very knowledgeable Tech, was friendly and professional.
Submitted by Clayton Johnson on 10/30/2023
I had my dryer checked out because it wouldn’t heat up. The tech was very professional and advised the heater element was bad. The cost to repair would be $450. That is ridiculous. A $97 part and the rest labor! I used A-tech a few years ago and the cost was nothing like this. Nobody is going to want to repair anything at that cost when they can just buy a new one for about $200 more. I will never use them again!
Submitted by Jennifer Wilson on 08/14/2023
We began working with this company in October of 2022. Original part (inverter board) was on back order until end of December. Installed on 1/20/23. On 1/21/23, alarm on refrigerator continued to go off and part did not fix problem. Subsequently, evaporator was ordered. All parts were not shipped properly. Finally installed on 3/6/23. Continued to not work and compressor was placed on 3/13/23. Water line to ice maker was not installed properly and water leaked on hardwood floors. Freezer froze shut. In 3/22/23, after turning off electricity, it was found the house was not installed. Damage to hardwood floors and pictures were provided to technician. Refrigerator and freezer worked properly at this point, but we continued to have water leak intermittently between 4/8-4/29/23.
We notified A-Tech again and ask them to pull out refrigerator to look for the leak. We were told if there was no water at that moment, they would not pull out the refrigerator or service our residence. The technician told us it was a plumbing issue. We hired a plumber and someone to crawl under the house and no leaks were found from plumbing. We finally hired a second appliance repair company and they immediately found the problem when they pulled the refrigerator.
Technician stated the leak was due to overcharge of compressor with frosting of the suction line that was causing the leaking. The line was not insulated properly. Upon contacting the manager, Aaron Karimie, he disputed our complaints and said it was past their 90 day limit. He stated that there was no obvious damage, per the technician. We have photographs to document all the above. He stated we were
"gaslighting" the situation.
This is truly the worst customer service oriented company we’ve ever experienced!! Even though they never used the word “liar”, it was insinuated.
Submitted by Scott Heffington on 06/30/2023
