Submitted
by Kim Arnold on 05/11/2024
2 Star Testimonial by Kim Arnold
I like to leave positive reviews but can’t do that for Akel’s . My experience started off great. They have a wide selection of merchandise and the salespeople are very friendly. They also include removal of old carpet, moving furniture and a nice pad in the price per yard. All good things. Now for the not so good. The man who came to install the carpet was not friendly and he was not happy with moving a king size bed. Because we had been doing some remodeling this was the only piece of furniture in the room. He managed to scratch the mahogany bed frame and did not do a satisfactory job of laying the carpet . You can see where pieces were cut and joined together and there were several fuzzy places that I trimmed. I called and emailed Akel’s several times and they told me to vacuum it more often to help it settle down and that they would send someone to take a look. I never heard back. I think this was a Karastan carpet but it seems very poor quality . Everything shows on it and it stains very easily. I was so looking forward to new carpet but am very unhappy with my choice and installation.
Moose has been extremely helpful throughout the entire process. He was friendly, kept me in the loop on ETAs, and helped make sure I had everything I needed to get my customer taken care of.
Submitted by Courtney Lanier on 07/10/2024
Our new flooring turned out great. Good customer service.
Submitted by Cooper Overhead Doors on 06/29/2024
We are super pleased and happy with our experience at Akels Carpet One!! They did exactly what they said in a timely,friendly, helpful manner! We needed flooring like yesterday with install,and they were spot on!!! We will use and recommend them to everyone! The best we have found!!!!
Submitted by Mark Glover on 10/31/2023
Cole has been a Godsend! He helped my mom pick out flooring, came to her house (and even visited with her ❤️) Calculated all the various combinations of flooring she asked for, requested manufacturer discounts for her, and patiently waited for her to make up her mind. He also searched and found my flooring that we started installing years prior - and was able to handle the ordering and everything for me which saved me an immense amount of time. Akles has been a true pleasure to work with and I recommend them to everyone!
Submitted by Sherri Keesee on 08/05/2023
Karen and Stephen did amazing picking out the carpet for our bedroom and closets! The install went perfect and we even had rugs made out of our extra carpet too! Would recommend Akel’s Carpet One any day!
Submitted by Karen Gessner on 04/12/2023
I’m so glad I chose Akel’s Carpet One for my tile and cabinet needs in my rental property kitchen and bath renovation. Walking through their beautiful showroom of tile with professional feedback on style and cost (thanks again, Erica!!!) eased any qualms on my purchases. All in all, the whole process was easy!
They offered professionalism, delivered what they said they would, and had some of the best prices in the market. Can’t beat Akel’s Carpet One! I’ll never go anywhere else for future renovation or material needs. See the before and after pics of my kitchen and bath project below!
Submitted by Becca Bailey on 01/09/2023
Stephen was fantastic to deal with and was both prompt and professional! The crew that installed the flooring in our sunroom did a great job and they were quick yet thorough. We have decided to do another room in our home based on our initial experience with the Akel's team.
Submitted by Trey Clifton on 09/20/2022
Installer came out to install Oak LVT flooring on a Monday. Did not have the paint for the quarter round nor did he have the transition trim. I had to go through my garage and find left over paint I had from when the house was built for the quarter round. He came back out the following Friday to install transition trim. The installed transition trim was wrong color (Walnut), one piece has a severe bend, the trim going to the hall bathroom is entirely different from other pieces and it was also installed backwards so there is now a ramp going from living room surface to all other surfaces. (seen in attached photos.) When I called the salesman to schedule a replacement, I was informed those transition pieces came from the warehouse from an older job. I told the salesman I want the replacement trim to be new, I was told "if it makes you feel better it will be in a plastic wrapper." I asked for a different installer and we scheduled the replacement for December 10th with new installer. On December 9th I was informed that it would now be the same installer and that if I wanted someone else to do the work it would not be until after the new year.
Submitted by Daniel B. on 12/09/2020
