Our AC stopped working on the 4th, a holiday of course. But out of everyone we called he came out to help us. Turns out we had some ants trying to build a home in our unit. And he was so nice and didn't charge us the fee to come look. We really were blown away. How awesome that us for us. We so appreciate your help. We will call you for any problems we have in the future. Thank you kindly ???? the Ritchie family.
Submitted by Shauna Ritchie on Thursday, Jul 04, 2024
Justin was amazing! He came out withing 1 hour of contacting him after hours. Found the problems took videos and pictures for us to understand fixed everything and went the extra mile to handle everything. Definitely recommended
Submitted by Joseph Crain on Wednesday, Jun 26, 2024
Our AC finally gave up on Saturday so we called Dodson for service. Justin came out the next morning and confirmed my worst fear, the compressor gave out. We had a nice conversation about our options and we decided to just go ahead and replace the entire AC unit. He went through the options we had to choose from and explained the pros and cons of each choice. Very helpful! He did everything he could to make sure we weren’t without AC too long, showing up at the house Tuesday afternoon at 5:30 to get started. I was worried this would end up being a two day installation but unbelievably he and his guys (Jacob, Dakota, and Brandon) stayed until the new AC was installed and running! They were all full of energy and worked with focus the entire time. They finally wrapped up at a few minutes after midnight! It was nice to be on the receiving end of such enthusiasm and good will. Dodson will be doing our bi-yearly service from now on and anyone who asks my wife and I for a recommendation will get sent their way too! Thanks again guys! It was a pleasure to see guys who enjoy what they do!
Submitted by Mark Blade Schultz on Wednesday, Jun 12, 2024
Amazing service! Justin was super knowledgeable, professional, and patient with my endless questions. He explained all the pricing and options clearly, and gave me a quote upfront with no hidden fees. They replaced my HVAC unit quickly and it looks amazing! I'll definitely use them again (maintenance and upkeep) and highly recommend their service. #AwesomeService #HVACExperts #HighlyRecommend
Submitted by Laura L on Monday, Jun 10, 2024
Jacob is very professional, courteous and knows his trade! He explained everything as he was going from beginning to end. He made sure to let me know when he would be here and was on time. Rates are very reasonable. Couldn't ask for a better experience for our HVAC needs. Would definitely recommend this technician and Dodson Heat and Air!
Submitted by Belinda Lucy on Friday, May 24, 2024
The techs were very courteous and explained the issues and their findings clearly. They reviewed their work with me after they were finished. I am a happy customer. Thank you to especially to Brandon and Jacob from Feb 1st mine-split work. by Juno Guedry.
Submitted by Juno Guedry on Tuesday, Apr 30, 2024
Dodson Heat and Air is the best company you will ever hire. They are very professional, fast and price very reasonable. I really recommend them. I give them 10 stars. Great job
Submitted by Mirna T on Friday, Feb 23, 2024
I recently had the pleasure of working with Dodson Heat and Air for all my properties in Arkansas, and I am beyond impressed. Both Justin and Jacob have consistently delivered outstanding service. They excel in providing top-notch service coupled with unbeatable prices. Dodson Heat and Air have gone above and beyond, from installing brand new units to performing maintenance services. The communication throughout the process has been exceptional, ensuring I am always well-informed about the progress. Their dedication to perfection and reliability in getting the job done sets them apart. If you're in need of an AC and Heat Technician, I wholeheartedly recommend Dodson Heat and Air. Their expertise, professionalism, and commitment to customer satisfaction make them the go-to choice for all heating and cooling needs.
Submitted by Alex Piedra on Thursday, Jan 04, 2024
Every person that works for this company really knows what they are doing AND they are SO NICE!!! They answered my call right away and made me feel like a priority. During the installation, they kept me well-informed and did a safety inspection a couple days afterwards. Thank you so much for helping my family stay nice and cool in this heat wave! If you want quality work done by professionals, GO TO DODSON!!!
Submitted by Mrs. Barney on Monday, Jul 24, 2023