Heavenly Scent Professionals Reviews

Submitted by Alyssa Beck-White on 05/28/2023

3 Star Review by Alyssa Beck-White

The good: Scheduling was easy. I appreciated the email reminders and the cleaners did a great job at the areas they got to.

The bad: I was really disappointed about how inaccurate my quote was.

I wanted a deep clean to have a fresh start and was quoted 4.5 hours with the oven and fridge included. Once the 4.5 hour mark came around I received a call that they would need an additional 30 minutes.
I didn't have a problem with this but the person who called me was defensive as I asked questions about the time. They seemed really annoyed right away since I didn't give a simple yes. All I was asking was like "when did they start" "what time will they finish?" to ensure that the time was accurate.
It was very poor customer service at this moment due to the obvious annoyance of me asking questions. This made me really suspicious so I ended up using my security camera to timestamp the start and end times.

When the cleaners finished after the 5 hours, I was disappointed to find that my blinds, fans and baseboards had not been cleaned even though this was a part of a "deep clean". I really did not need them to do my dishes, or make the beds. Had I known they would have run out of time I would have told them to make sure to hit my priority spots. I put my trust in their scheduling system and it failed me.

I ended up doing these myself as I was not about to pay more after they already increased the time by 30-minutes.

My feedback for Heavenly Scents is to work on a more accurate quote system or to at least have a 30-minute buffer if items from the deep clean list are not completed in time. I also recommend asking about priority areas during the planning call to ensure you meet the needs of your customers.

To potential customers: If you use Heavenly Scents make sure to tell them what you need done first. The cleaners will clean what they get to very well but you need to establish your priorities ahead of time since they will just add on time as they are cleaning.