Submitted
by Erik Davies on 12/31/2018
5 Star Testimonial by Erik Davies
Working with David was great. He did a fantastic job meeting our needs and provided pricing better than anywhere else in Arizona. Product was available quickly and David gave us exceptional support throughout the evaluation, purchase and pick up process
I am in the remodeling and design business and work with many vendors. I have worked with Andy at Arizona Floors & More on several of my flooring and tile projects and have had great experiences every time. Besides being friendly and a good listener, Andy has shown excellent communication with me and my customers, is extremely knowledgeable and quick to turn around estimates. His installation teams have done excellent work on my projects. I like working with Andy at Arizona Floors & More to ensure our construction process is smooth and my designs are properly implemented for my customers.
Submitted by Kathy Bays-cook on 07/10/2024
I don't write reviews often, but this one warrants a review.
TLDR: Floors look great. The price was reasonable and install was quick, but poor communication between sales-team and the installers and the sales-team and the customers, and reluctance to rectify reasonable and easy-to-solve issues (like just being able to buy some extra tiles) makes it very hard to recommend this company.
Now to the specifics. We’ll start off with the positives.
First, the floors look great, the install went relatively quickly (about a week for ~1700 square feet), and the price for the flooring/install was reasonable.
Now to some of the negatives.
First, there seemed to be an issue with communication between the people selling the floor/installation and the team doing the installing. Example: it was stressed that my wife battles with respiratory issues and that steps should be taken to minimize dust/debris from floating and settling everywhere during the tile removal; this didn’t happen to any significant extent and this dust from the tile demo gets EVERYWHERE (walls/electronics/in the carpet/in the ventilation system/etc. and we could “taste” the debris in the air for several days after the dust settled). Another example: before the project began, we opted to have the baseboards removed and reinstalled (which was in the contract), however, the baseboards were carelessly removed and destroyed so they could not be reinstalled; they then tried to make us come out of pocket for the new baseboards. After we refused, they ate the cost of the baseboards and installed baseboards that look virtually identical to our old ones (kudos for doing the right thing in this situation).
Unfortunately, after the baseboards were installed, the door stoppers were not reinstalled. We tried to have this issue rectified multiple times by reaching out to the project manager and the installers themselves and we were told that someone would be out to reinstall them, but this never happened (not to mention that there was no consideration for our schedules and when we could be home to let in the workers, though this isn’t a huge issue because we’re flexible and have some ability to work around it, though this might not be the case for everyone). After a few months, we finally gave up on trying to get the door stoppers reinstalled.
Third, it was difficult getting a hold of anyone after the installation was complete. Example: we wanted to buy some replacement tiles in case any of our tiles break and need to be replaced (and maybe the manufacturer of our current tile goes out of business or stops making that specific tile). It took several phone calls and personal trips to the store just to BUY – with money – more of the tiles that were installed. This makes me concerned about honoring any warranty work.
It’s been about 8 months since the install and the doorstoppers still aren’t installed. That being said, the tiles do look great and we regularly get compliments on them. I don’t have an alternative company to recommend, but can’t say that I would personally recommend them to any one based on our experience.
Submitted by Dillon Maggiano on 03/31/2024
I ordered a bound area rug which was the wrong color when I arrived. The sales associate didn’t believe me when I tried to describe the issue, even when I sent her pictures of the sample from the sample board laying on the carpet that arrived. At first she didn’t believe me that I had taken the correct carpet off the sample board and basically accused me of taking a different sample off even though I sent her pictures of the board to show that the other colors were still on it. I was told there were no options but I could order another color for another $1,300. Would not recommend this company.
Submitted by Jill Grenda on 03/20/2024
Kind, informed, friendly and caring service with no pressure. Went looking for carpet for our new home, found drawer pulls and backsplashes to boot. No bull, just facts and a comfortable atmosphere to make your home decorating choices.
Submitted by J. Macquinn on 06/16/2023
We had Arizona Floors install flooring throughout our whole house. After a couple of years...the carpet started to buckle. We contacted Arizona floors who immediately sent the carpet layers out and had our carpet looking like new again. They didn't need to do that since the warranty had expired but they went over and above what we had expected.
Submitted by Carol Porter on 10/05/2022
At first the gentleman helping was very attentive but it would have been nice to give us some space while we were looking instead of hovering. He did let us take a sample to a possible home that we were looking at which was nice. When I dropped off the samples no one was directly at the front desk so I dropped them off and walked to my car. A very tall gentleman stopped me from backing out and aggressively asked what my last name was, who was helping me and if anything worked. It was very intrusive and borderline scary as a single female. I understand that the sales people are payed off commission and he made it very clear to me, but they need to work on respecting guests personal space and having a nice demeanor when talking to them.
Submitted by Lexy Rose on 01/18/2022
We had our tile done by AZ Floors and had major problems with the installation.
We had to beg Robert to fix it. They fought us every step of the way and still only fixed a fraction of the dozens of hollow-spot tiles, despite Robert’s promise to “make it right”. He personally guaranteed we would never have any cracks and offered a “lifetime warranty”.
I called recently to ask them to repair a broken tile and was informed that there's no such thing as a "lifetime warranty" and was denied help.
Cool thanks.
I can’t speak for other customers, but our experience has been a nightmare.
Submitted by Dan Fackrell on 12/11/2020
Robert took such good care of us. We had an excellent experience in the store - he didn't try to oversell us - and the technicians who came to our home were efficient and skilled. Our experience was excellent from beginning to end! Our carpet looks and feels amazing. I highly recommend giving Robert a call!
Submitted by Emily Noxon on 08/05/2020
