Submitted
by Dave Burns on 09/13/2024
5 Star Review by Dave burns
I had a break in at my business in the middle of the night. After police cleared my building I was left with no way to secure my business. I call Kowalski and they sent out their board up company within the hour. They had my building secure and me headed back home in short order. 24/7 service is only as good as how they respond at 2am. They were amazing and professional. I would recommend you keep their number on speed dial. You never know when you can use some help. Call Kowalski they are the best
On a home we purchased that was a flip we discovered mold damage in both bathrooms. From the first point of contact with Trent, he quickly was available to assess the issue and present a plan of action to remove, and handle the hazard. Jacob and his team removed all the damaged drywall and ceiling of both bathrooms and then Jacob over saw the completion of remodel of the bathrooms. We had several hurdles throughout the process but Jacob was alway available and listened to any concerns of ours and helped to address them quickly and efficiently along with providing the best solution for the job. Trent and Jacob truly showed that Kowalski’s care about their Clients! I would definitely recommend them and personally use them again for any future needs!
Submitted by Farelise Brown on 09/10/2024
One of our needs for Kowalski
has been emergency water extraction. Cliff's reliability immediately puts my mind at ease that the jobs will be done quickly and correctly. Him and his team have killed it every time. Absolute professionals.
Submitted by John Hendry on 07/24/2024
I was extremely happy with how quickly they responded to my needs due to the water damage to my home. The technicians they sent out. Manny and Charles were very easy to work with. And did a great job getting the equipment in here and getting the moisture out of my home, so that they were able to do the removal of the drywall and insulation in a timely manner. They worked quickly and efficiently and cleaned up and left my property in as good as condition as it could be. . I would recommend this company and appreciate the work that Charles and Manny did.
Submitted by Darlene Saucedo on 05/28/2024
We’ve waited to post any reviews to ensure we weren’t being too rash or letting emotions dictate the service provided. Ultimately, we weren’t satisfied with the service the contents team provided. We do understand that there are some circumstances beyond our control that dictated the processing of our contents such as the fire investigation and the multiple break ins. Unfortunately, we strongly feel that our contents were mishandled and mismanaged. What solidified this assertion was when the contents team manager informed us via a phone call that a prior member of the team had marked some if not all our items as cleaned/restored even though they weren’t.
Quite a few items were returned still covered in soot or smelling strongly of smoke. We thought after bringing it to the contents team attention and facilitating a second cleaning would have rectified this but even after a second cleaning many items were found heavily coated in soot. Our movie collection was returned like they pulled it off our bookcase and boxed it after the fire and never opened the box again. Same with our dishes and cookware.We have a lot of pictures...
A large majority of my wife’s clothing was never returned but somehow clothing items that were in the same drawers or locations were returned. The cleaners that they used to clean/deodorize our clothing was so strong it caused us to either have moderate skin irritation or sinus headaches from the scent. There were still underlying scents of smoke and soot until we rewashed most of our returned garments.
Items that we thought to be missing due to the break ins as they were not inventoried were returned. We are happy to have gotten them back, but it shows that a thorough inventory was not taken with our contents. This is more evident as items that were inventoried were not returned. There are even instances where photos of our contents were uploaded to their system months after it was submitted to my insurance for processing. For instance, all our books were missing and never inventoried or documented but they were clearly present in the matterport. An inventory provided with a more current date showed they were inventoried which contradicts the inventory sent to my insurance adjuster saying it was completed.
Essentially, we had 2 completed inventories with 2 dates with new items added to the more current inventory. Unfortunately, the general consensus from Kowalski is that they must have been taken during the break-ins but honestly, we feel like some of our possessions were just chucked in a dumpster, so they didn’t have to deal with us since we made a big deal about the break ins.
We inquired multiple times to ensure that all of our contents were returned to us with the contents team since we had issues with missing inventoried items and items that were returned that were thought stolen. They found another box of ours. We are not sure how or why these items weren’t returned to us initially.
We do appreciate all that was done to try and make things right but there have been too many compounding negative situations. We can’t in good conscience recommend this service from Kowalski construction based on our experience.
Submitted by Joseph Olachea on 09/07/2023
