Submitted
by Susan Perez-May on 03/01/2022
1 Star Testimonial by Susan Perez-May
Buyer beware! On August 21, 2021 we made a significant purchase of items for our home for our kitchen and bathrooms. Prior to making payment, we were assured all items were in warehouse and would be delivered in a timely fashion. We began to receive items for the first couple of weeks after purchase, then deliveries came to a complete stop. After a few more weeks, we contacted our sales person who assured us items were on the way. When bathtub arrived, it was the wrong model. According to salesperson, our bathtub was lost! He sent a replacement, which we didn't like. We returned and then had to wait a couple of months before original was finally shipped. Then the laundry room sink arrived several weeks later. It was the wrong model. We returned it. We are now in March and am still waiting for correct laundry room sink. My question is how does a company who assures the customer that the items are in warehouse and then proceeds to lose them? I understand the supply chain delay however, the items were in stock when we paid for all in full. So, Ferguson has kept our money since August 1, 2021. It is now March 2022.
Edit : I emailed Alex (at the same email she has been putting in in other review replies), and things got sorted out so quickly! So if you have a bad experience I do recommend reaching out. Thank you Alex for helping so fast.
I am so frustrated on getting the explanation of where the credit went for the new build microwave option. We have been asking the same question for the past few emails, and even after a week we don't get an answer. And I cannot reach the sales representative on the phone. I am losing trust in Ferguson, as if I were not careful reading the quote they would have swiped the $2000+ credit under the rug. 14 emails and we still don't know where the microwave credit went. Is there a phone number I can call to the store manager? How do I even get a clear answer if 14 emails don't get the answer? So far based on my experience: THIS IS NOT THE PLACE IF YOU WANT TIMELY NEW BUILD OR KNOW WHERE YOUR MONEY IS GOING.
Submitted by Ahhyun on 07/09/2024
The most unfriendly people work here. No one is ever around to greet you. None of the sales people make eye contact with you. Of course, the products are beautiful.
Submitted by Donna Krider on 05/05/2024
We came to Fergusons in a desperate attempt to find sinks in a hurry. We worked with Hannah Green. She was fantastic! Hannah was able to address our problem and resolve our issues with kindness, efficiency, and professionalism. We highly recommend working with her!! You can’t go wrong.
Submitted by Kathleen on 04/20/2024
Still waiting for a replacement part (the first one was defective) for over 4 weeks. Very little if any follow up unless I initiate the contact. Disappointing customer service!!
Submitted by John Lohin on 04/09/2024
Visited last Saturday and were helped by Steven Elliot. In-store visit went alright, but he wrote down a list of items that he was going to generate a quote for, and "would have pricing for us Monday". Monday and Tuesday came and went with no quote so I followed up with an email to him on Wednesday. Still no response. Currently building, so timeline is very important.
Customer service is non-existent here. We are looking to purchase about $12-15k in shower and steam-generator equipment plus bathtub, but will now be taking our business elsewhere because Steven couldn't be bothered.
Submitted by Paul Schmidt on 03/15/2024
The customer service experience for us was incredibly off putting. Not only did they not install our appliances (which we outfitted our kitchen) but they never responded. It is incredibly disapointing the service offered here given the luxury of appliances - I would recommend to look elswhere
Submitted by Anafrancia Morales on 01/18/2024
Ferguson supplied all of my kitchen appliances and plumbing fixtures for our new build. Kim Tran is excellent, with outstand product knowledge and attention to detail.
Submitted by Cflutist on 10/30/2023
First time at Ferguson Bath, kitchen & lighting. This Place is incredibly. There Showroom is impressive ?
If you have never been here I Highly Recommend stopping in.
Submitted by Chris Redman on 10/20/2023
Stopped in to check out lighting fixtures and was extremely disappointed ?. Prices were extremely high and the selection, in my opinion was poor. Had better luck fours ago in Texas at Ferguson Lighting where we bought and had a few thousand dollars worth of lighting fixtures for bathrooms, kitchen island and bedroom fans shipped to Arizona for our new house which was being built and nearing completion. The fixtures from Texas I have never seen in any lighting store in Arizona or Nevada. I guess style changes by location. Having another house built and just may have to drive back to Texas to shop at Ferguson's there. ?
Submitted by Vegas Royal on 07/27/2023
They offer a lot of nice things for the bathroom, etc., but the salesperson I was met by (Madi) gave me the impression that she couldn't be bothered in dealing with me and made me feel as if I wasn't worth her time. (PS: I bought my Jacuzzi product elsewhere)!!
Submitted by Mitch Friedlander on 05/07/2023
Walked in around 4:50 knowing that they were about to close. I walked in and this older lady was on the phone at the main entrance. I waited for her to look up so I could ask a question but she never did after about 45 seconds of standing there. I did a quick sweep of the store and was leaving she was still glued to her phone. I guess her phone was more important than greeting someone and saying goodbye. Wish someone would have help us because we wanted to come back. But I will not now because I wasn’t acknowledge.
Submitted by Marie Postel on 03/25/2023
The service and white glove treatment from the entire team was the best. Garon made sure we had a temporary oven range when ours was back ordered for one year! HOW IS THAT FOR SERVICE!!! I highly recommend using Ferguson as your appliance partner vs. just being a number on the wall at the larger stores.
Thank-you to the entire team and especially Garon!!
Marc M.
Scottsdale AZ
Submitted by Marc Metzger on 11/15/2022
Glad I called in advanced to find out they are by appointment only. In general it takes my wife a while to decide on items, our consultant was very patient and informative and answered all our questions. The showroom was nice and gave us great inspiration and ideas for our project. We were in a time crunch to get products so we specifically asked to see product we could get fast. Which we were able to select and get right away. We are happy with everything and would recommend to others.
Submitted by Dan L on 06/05/2021
The showroom is very nice. My salesperson was very attentive and a wealth of knowledge. My appliance install of what did come in has gone smoothly. The items that were in stock came in a timely manner, however the backordered items have been on very long wait. I unfortunately have experienced some long delays on my project in all directions...garage doors, cabinets, my appliance and a couple plumbing pieces, so I am not surprised and in fairness my salesperson did warn me in advance. I am waiting on just a couple more items until everything is complete. So far so good. Would recommend to others, however if you are in a hurry you better plan in advance. I am looking forward to finally getting my dream home done.
Submitted by W C on 06/02/2021
