Member Reviews

1 Star Review by C G

If you read the other one star reviews you'll see that Don is great until he's not. I like him and Mike and his quality of work and recommendations. And then his communication was dysfunctional and confrontational. I kept trying to work with him. I had a similar experience where he was defensive and assumed what I wanted and didn't discuss options. I asked to talk to Mike 3 different times and he refused. There seems to be a different side to Don that shows up. BEWARE!

Submitted by C G on Thursday, Mar 28, 2024

Arizona Pool & Spa Renovations

1 Star Review by amber wanielista

Did not want bother listening, assumed what I was saying , when I tried redirect because he did not understand pool type I currently have which is laminate vinyl pool. He then said we got of bad start and hung up on me. I have a rare pool I want converted and asking is it something he can convert was too much.

Submitted by Amber Wanielista on Thursday, Dec 14, 2023

Arizona Pool & Spa Renovations

5 Star Review by Laura Henderson

Don was great at scoping out our pool resurfacing project and getting it scheduled (despite weather challenges). We love the finished product.

Submitted by Laura Henderson on Sunday, Aug 13, 2023

Arizona Pool & Spa Renovations

5 Star Review by Brad Blakemore

Fantastic experience. Very communicative, gave us plenty of options for surfaces and tiles and professional. They were always on time, and on track with the project and were able to get it done quicker than we expected. High quality work, service and details. Can't recommend them enough.

Submitted by Brad Blakemore on Thursday, Nov 17, 2022

Arizona Pool & Spa Renovations

1 Star Review by Andy Schlueter

I am in the middle of trying to have work completed by this company. For resurfacing, new tile and an extremely small concrete job to be completed- my pulls has been tore up for nearly 8 weeks. Don, who is a co-owner does not communicate well nor does he take accountability for his actions. Instead, chooses to blame the customer for everything. I am hopeful this will get their attention as I can not get any info from Don directly. He can be quite rude (and admittedly makes me rude in return), however when someone spends a lot of money with a company for a pool remodel to be done, you would think they would do anything it takes to ensure the project goes smoothly. Apparently not for Don. Update as of 8/17: as you will see Mike (one of the owners) decided to respond after 3 months. Pretty normal response time if you wait on them by having to proactively bug them. Mike is right, he came out to do the “start-up” on the pool as I was not allowed to have my own pool guy do it. The dumping of a gallon of chemicals into the pool sure was worth the wait (literally, that’s what was done as I sat here and watched). Besides the large slope in the concrete deck the poured which translates into uneven pool tile in one spot, things are great. I didn’t bother having them come out as I didn’t want things tore up for months on end and even more angst with dealing with Don- sounds like others have experienced as well. I thought I would never have to deal with this firm again, but I needed to respond back to Mikes response after the 3 month delay it took them. I still suggest looking elsewhere for your pool renovation needs.

Submitted by Andy Schlueter on Wednesday, Aug 17, 2022

Arizona Pool & Spa Renovations

1 Star Review by C

I’ve been trying for a year to get Don to resolve crack in my pool as well as my cool decking coming up all over. I’ve only gotten the run around. Spent $15.4.k to have pool and decking done not expecting within 4 yrs to have to redo everything. Definitely would not recommend Owners response is false as it is the cool decking coming up everywhere as well as a crack in the pool from the work they did. I have many photos to support my claim as well as the contract. Do not recommend. Note I’ve never spoken to Mike, he’s never been to see my cool deck or pool. Again company continues to deflect from their shady work. Pursuing my claim now through the appropriate channels

Submitted by C on Thursday, Oct 10, 2019

Arizona Pool & Spa Renovations

5 Star Review by Mark Bradbury

We recently had our 12000 gallon pool remodeled. Don was great to work with and delivered on budget, on schedule and we were very happy with the final result. The various crews who did the work were very courteous, showed up when they were supposed to and left the yard clean after each step. The whole process of resurfacing the pool and installing new pool equipment took about 2 weeks.

Submitted by Mark Bradbury on Wednesday, Nov 01, 2017

Arizona Pool & Spa Renovations

5 Star Review by Donna Waybright

I could not be happier with the service we received from Don and Mike. They were helpful with advise and their team did an amazing job. They were amazing on follow up for scheduling- one instance they came the very next day! The team kept the area clean while working and were extremely professional in all their encounters with us. Don and Mike followed up after each stage was complete. We absolutely love our new pool and know if we have any issues, they are just a call away. Thank you so much for such a great experience.

Submitted by Donna Waybright on Friday, May 26, 2017