Submitted
by Gwen McFadden on 06/08/2024
5 Star Testimonial by Gwen McFadden
Murphy's Law says, "Of course, your air conditioner is going to go out on the first hottest days of the day of the summer."
We contacted several air conditioner service providers in the local area. Valley Air was our second quote, as we were not fully confident in the first quote. We contacted Valley Air on a Thursday and they gave us a time frame of 8 am-12 pm that following Saturday. Eddie arrived at our home at 9 am and was ready to assess our situation. Eddie provided us with amazing customer service. He did a thorough assessment of our situation, and fully explained what was going on in terms we could understand. He gave us honest options, without scare tactics. He did not play on our desperation for comfort to price gouge us. The price Eddie quoted on other suggested services were in line with what we had researched online, which gave us more confidence in Valley Air, and we will certainly be utilizing this company for all of our future air conditioning and heating needs.
Very disappointed with this company. I had scheduled a date and time for you to come out and your guy never showed up or called to rescheduled and as of today crickets never heard from anyone. I am in need of a new air conditioner and you just lost my business and will definitely be telling anyone I know not to call your company
Submitted by Suzy Santellano on 07/05/2024
100% recommend. I called, same day they came out and gave me estimate. Conley was honest and didn't try to recommend/sell us anything we didn't need. When I called him with questions before making a decision, he happily answered and was not annoyed by me contacting him. Conley and VAR ☆☆☆☆☆
Submitted by Erma Calandra on 06/22/2024
Great install and sales. Quick to come out and give us a bid the same day. Work was done in a weeks time. Very professional workers.
Submitted by Linda Raphael on 06/08/2024
I would give 5+ stars if possible. I was approved for financing in less than 10 minutes. Everything was explained to me upfront and the price quoted never changed one penny. Gilbert and Caleb were on time an immediately started working. Kept me updated on their progress. Let me know when they left and when they returned. Very professional and friendly. Vacuumed and cleaned up after themselves and walked me through the
operation of my new AC before they left. Extremely happy with every one from Conlie to installation technicians to their customer service. Valley Air Conditioning & Repair was highly recommended to me by a friend and neighbor where I live. So happy I went with them
Submitted by Susan Hachmeister on 05/13/2024
Eddie was great, he explained what he was going to be doing and if anything was wrong he would let us know. He finished the maintenance work on the two units in half the time the last company did. We decided to do a replacement on both units he had the parts with him and did the repairs at the same time. Very happy with him and his company. When we need service again we will be asking for Eddie.
Debbie
Submitted by Mad Dog on 04/08/2024
Best quotes for a new AC unit, and installation service was very professional. All the employees were friendly and answered my questions. Definitely recommend VAR!
Submitted by Vickie Klassen on 03/12/2024
I've been a customer since 2015, and I'm very glad to have VAR as my service/sales company for my HVAC and plumbing issues. Sometimes, they're able to work with me on pricing, sometimes not so much. But...I trust them implicitly. Their representatives are professional, kind, and reliable. I highly recommend. Customer name Elaine Bethel.
Submitted by Elena Blanco on 12/28/2023
This company was able to assist me with servicing an old floor furnace in the tower after 2 other HVAC companies I called refused to help because it’s an old unit. The technician was friendly, timely, and the window of time to meet them for the appointment was a reasonable hour as opposed to some that say they’ll be there within a 4 hour time slot. Ultimately, we realized we needed to have PG & E come out before they could work on it, but they didn’t even charge me. I was impressed with their customer service!
Submitted by Gina W on 09/20/2023
