Member Reviews

3 Star Review by bruno boursier

UPDATE: The VP of CD&P contacted me after reading my review below to find out more from my experience, to apologize for it, and to refund me. It is good to see that management at CD&P wants to make good about their customer satisfaction claim, so I raised my rating from 1 to 3 stars. I made an appointment at CD Power for a 200 hours service of my small class B RV Onan generator. I was told by Mike Bynum that it will take one to two hours so I waited in the office. Three hours later the in-training technician that was doing the work told me that the generator was not starting after changing the oil, that he was getting an error code but could not figure out why. The generator has always started including the day before coming to CDP. A week and $700 later I was told that I could pick up my RV, but when I got home I found out that the generator was not starting! I brought the RV back and after two weeks Mike informed me that they made some mistakes but that none explained the issue which according to a senior technician was the low oil pressure switch. Mike estimated that it would take another week and $1100 to fix the issue. I talked to two technical specialists at Cummins-Onan and both told me that they have never seen the low oil pressure switch fail in that model of generator. By that time my confidence in CDP was very low, I was tired of having to cancel trips, tired of the lack of communication, and wanted to stop the bleeding of money in fixing an issue that they very likely created so I took my RV back with the unmounted non-working generator. Based on reviews I was expecting great customer service from CDP, I ended up wasting 3 weeks and $700 to lose the usage of the generator. CDP seems to focus on industrial and large customers and made me feel that they do not care for individual/smaller customers. I also had to clean the driver seat as it was covered with grease. UPDATE: The VP of CD&P contacted me after reading my review to find out more from my experience, to apologize for it, and to refund me the $700.

Submitted by Bruno Boursier on Wednesday, Jul 31, 2024

CD & Power

5 Star Review by Della Olm

These guys were awesome! We needed a replacement generator for our fire station and they did multiple site visits to ensure they were giving a quote for exactly what we needed and provided all that we needed (which is extensive paperwork) for the public procurement process. They made sure to work within our short timeline and kept on top of the supplier so that the unit could be delivered by the end of our fiscal year. Can't say enough good things!

Submitted by Della Olm on Tuesday, Jul 23, 2024

CD & Power

5 Star Review by Bethel Cullen

CD & Power has been outstanding in the assisting our skilled nursing facility with generator repairs & providing rental generator services as needed in a recent extended power outage issue in our area. Specifically, Omar has been the most exceptional technician in both his technical skills for mastering an understanding of our aged unique generator, unscrambling some recent emergency tech errors, restoring functioning, as well as his punctual, professional respect for communication with us throughout each service interaction. If you want the Best... call CD & Power!

Submitted by Bethel Cullen on Wednesday, May 29, 2024

CD & Power

4 Star Review by Emil Cristobal

Update! I finally got a call back. I'll give them a a chance try and see their diagnostic/repair on my Onan Generator. I'll update once done! Havent had a chance for updthese guys to work on my generator...low ratings for no courtesy call back. Reception said Mike returns calls. All call goes to his vm and never responded even if asked for a courtesy call! Tried calling three times :-(

Submitted by Emil Cristobal on Friday, Aug 04, 2023

CD & Power

5 Star Review by John Tarlton

Wow. This team is fantastic. My coach broke down on the freeway near their shop (late on the Friday afternoon of a holiday weekend). Without hesitation, they drove me back to the coach and fixed the issue. Then they refused to take any money for their time. Six stars.

Submitted by John Tarlton on Saturday, Jul 01, 2023