Submitted
by Kathleen Valdez on 01/15/2021
4 Star Review by Kathleen Valdez
The sales team was amazing, as well as the product, however the service team was not, I paid for new gutters on the top level of the house, when I came home the entire house was done, and the drain spouts were cracked, the service team kept asking if I would pay more because they used more material, I was only able to pay the agreed amount. They also moved my satellite on the roof, and I had no TV for a week, as they kept telling me to call my cable company. Again the Company and sales team were amazing, but the service was not.
Great product and installation team! I have a Tesla solar roof and had difficulty finding someone to install new gutters, gutter guards and downspouts. Gutter Dome turned out to be a great solution for me. The installation was done very professionally. The installer Dan was very hard working and did an excellent job especially in dealing with installing on the glass solar tiles.
Submitted by John C on 10/23/2020
We had all gutters replaced.
They did a great job with demi. The installers were very diligent working into the night on finishing our job. This father and son team were very professional and easy to communicate with. They worked with great attention to detail of what we were requesting. Hard working and genuine people. Thank You so much !!!
Submitted by Pam Brown on 10/03/2020
I waited over a month and a half after the installation before I filled out this survey. I wanted to give the company ample time to address my concerns but they have been nonresponsive.
I hire GutterDome to install gutter screens. I was told that I did not need to be home for the installation as long as I came at the end of the day and gave the installer a check.
When I arrived home the installer had completed the job and was waiting on me. He had forms for me to sign but I wanted to inspect the work before I signed anything. This product cost me several thousand dollars and I wanted to see the finished job. My advise to any would be customers, take the time to get your ladder out and check the workmanship of the installation.
I made my concerns about the job known to the installer and I also made them known to the company by my comments on the survey provided by the installer. The company sent a representative out a few days after the installation to check the job based on my comments. After the representative inspected the job he concurred with my assessment and assured me the issued come be remedied and would call to schedule a time. To date I have not received a call. At this point I cannot recommend this company to any of my friends or relatives. Again my grievance is with the workmanship of the installation, not the product itself.
Submitted by Jay Council on 03/06/2020
My experience with Gutter Dome was 5-stars across the board ~ from the prompt and courteous receptionist, who actually arranged for the sales estimator to come on the day I called ~ to the installer who efficiently completed the entire installation in two hours. Steve, the sales rep, was very knowledgeable about his company's products and worked with me on negotiating a reasonable price point for investing in their high quality gutter guards. It's kind of gutsy & kind of clever for a sales rep to show a potential customer sample products from all of their competitors but that full disclosure is what I appreciated most. The installer, who came on the next business day, even asked if there was anything he could do before he left to meet my satisfaction. I boldly asked if he c/would wipe the smut off the underside of my white gutters, which he promptly did. Now that's responsiveness, punctuality, quality, and value worthy of 5 stars.
Submitted by Julia on 11/25/2019
