Submitted by MB D on 01/09/2024
We would like to give credit to Cliff, Jose and Moses for the EXCELLENT work that they did for us on the recent installation of our kitchen counters. Although the purchase was made at one of the “home improvement” stores in town, the work was facilitated by California Crafted. The work crew was on time and performed in a professional manner. They were efficient and completed the job early. The finished product exceeded our expectations. Thank you for a job well done!
I could not be more disappointed with the counter top I received from this company.
I worked with Roni, who I VERY specifically told that I wanted white countertops and NOT off white.
after 4 weeks of anxiously waiting for our install date , come to find out the countertop is a BROWN COLOR.
The countertop is so far from white that it’s actually comical
I called her to let her know how extremely disappointed I was and she basically told me sucks to suck and that in her opinion it is "white"
I trusted her when I told her what our needs were, but that was my mistake trusting her to meet the client needs.
These countertops have absolutely ruined the look of our bathroom. I truly don't even know what to say. It looks absolutely horrible. If the countertops were actually white, then it would've looked amazing.
Now I have to look at these ugly BROWN countertops forever
but I'll let you decide if these are "white"
Submitted by Ashley Chavez on 06/21/2024
California Cultured Marble, "CCM," installed five countertops and four complete shower replacements for me over a period of years. The countertops and the first two showers were fine, but the last two shower replacements had problems. In the case of one shower, their representative who took measurements made a mistake in calculations. As a result, the cultured marble that should have tucked up and around the bottom of the window above, providing a finished look, ended up just flush with the bottom of the window. The result is OK, but not the way it was supposed to be.
When the third shower was completed, one of the shower doors wouldn't glide easily. The glass was grabbing the guide at the bottom track. Their installers said nothing could be done, and it should loosen over time. It didn't.
When the fourth shower was completed, we had the same problem with one of the doors that resisted moving side to side. I heard the same explanation, nothing to be done. It never loosened up.
Finally, one of the glass doors in the fourth shower was installed with the treated side facing to the outside of the enclosure, instead of the inside. Glass shower doors receive a protective coating at the factory, to make one side slick. The treated side has to be installed facing the inside of the shower, allowing a squeegee to slide easily over wet glass. When CCM installed this door, they didn't notice the wrong side had the protective coating.
The door was manufactured by Cardinal Glass. CCM told me the mistake happened at the factory, and they were going to contact Cardinal to have the door replaced.
Weeks went by and I didn't hear anything, so I called CCM for an update. They were apparently trying to contact the manufacturer, but getting no response. I waited another three weeks, then checked again. They said Cardinal was ignoring all of their phone messages. On the internet, Cardinal is listed as a major corporation with 10,000 employees and 49 offices around the country. Although I felt there should be some way to contact them, CCM told me that in their experience, even if they were ultimately able to connect with Cardinal, these cases can take "upwards to 3 to 4 months," and of course I'd already been waiting for a couple of months.
In the meantime, I contacted another local company, Best Value Glass, that installs Cardinal products. They gave me a proposal to replace the defective door with a new one for about $250.
I relayed this information to CCM. They said fine, if I didn't want to wait, I could go ahead and buy the door from Best Value, but that was on me.
So that's what I did. Fortunately, when Best Value came out, their installers saw the problem with the two shower doors that wouldn't slide. They trimmed the guides at the bottom track, made a small adjustment to the rollers, and now the doors work perfectly. The new Cardinal shower door is on order, to be installed soon.
Submitted by Chuck Shackelford on 05/26/2024
Really enjoyed working with this company. From start to finish professional kind and attentive.
The installers were amazingly clean, really professional in the space of my home and the finish product was TOP NOTCH!
I wish I had more things to cover with quarts!
I can’t say enough nice words about how easy this was.
Being that they are the finish piece their skill is the most important. Really pleased!
Submitted by Robin Swan on 05/23/2024
I am thrilled with my new, beautiful countertops. Before install, the team was very communicative on scheduling, timing, changes, and what to expect. Day of, the team was incredibly fast, doing both demo and install within 6 hours. Miguel and Efrain’s workmanship in cutting and placing my extra large L-shaped kitchen sink in the corner of my kitchen was done perfectly. I was amazed by how clean they left the kitchen afterwards, as if they'd never been there with no dust or trace left behind. I cannot recommend this team enough for any counter projects you have!
Submitted by Jules Balzer on 05/22/2024
We had a small countertop to replace. CCM had a huge selection of remnants to choose from. Scheduling the measurement and installation were all very reasonable timelines. All interactions with company personnel were very professional. We are very happy with the product and quality of installation. I would gladly recommend CCM to a friend.
Submitted by Joe Orechovesky on 03/08/2024
We recently got our Cambria Lakedale countertops for our bathroom vanities from California Crafted Marble. The team is world class, and the installer definitely shows pride of ownership of their work. The workmanship is shown in the fine detail. I will definitely recommend California Crafted Marble and will use them again for our future projects.
Submitted by Son Bach on 02/07/2024
I recently renovated the kitchen counter through Home Depot, and California Custom Marble was the contractor. From the measurements "Mike" to the installation crew, " Jose H, and Fidel M. The quality that CCM did was perfect.
The crew was reliable, knowledgeable, and very detail-oriented.
Kris and Gerald went out of the way to accommodate my schedule.
Submitted by Mimi Mimieyes on 01/25/2021
We purchased quartz counters through Home Depot and CCM was the contractor they used. From Charlie who did the measurements to the installation crew, everybody was wonderful to work with. I did the demolition backsplash to save some money. The workmanship that CCM did was perfect. They even took a small pile of trash from my demo after they were done. So helpful.
Submitted by Craig E on 10/13/2020
I recently remodeled our two bathrooms, keeping only the existing vanity cabinets. Since the sizes were custom, my wife and I looked around and found California Crafted Marble (CCM). The staff was helpful, and the showroom was very nice. We found exactly what we wanted at a very reasonable price. They came to our house to measure, and the tops were finished very quickly.
The installers showed up on time, were professional and had both tops installed in less than an hour. We were very happy with each step of the process and would gladly recommend CCM to our friends and family.
Submitted by Burch Gene on 05/15/2019
We really do love our counter tops! The installers were friendly and very professional. I have told alot about my friends about their work. I wouldn't think twice about having them install more countertops in our home. The gal that helped us in the show room was very knowledgeable of the products they sell. The ending product is of show room quality.
Submitted by Debra Brown on 03/04/2019
Superb customer service from sales to scheduling to install. Very competitive pricing. I had a relatively small project and budget. Rebecca in sales worked with me to pick out left over scraps from other jobs. She treated me like I was a larger client even though my job was small. Wonderful communication and beautiful product.
Submitted by Sarah Davis on 02/05/2019