Submitted
by Nick Taufmann on 10/25/2022
5 Star Review by Nick Taufmann
Eric was my technician and he was very professional. He came the day after I called and showed up on time with all the equipment. He gave me a free quote on the spot and did all the work the same day. I chose this company because of good reviews and I can see why they have them. Most companies these days have terrible customer service. Not doors-2-fix. Very happy I went with them and their prices were fair as well.
Incredible customer service! They standby their work and products. Very reliable, responsive, and professional. I would definitely recommend anyone who’s needing garage work done to use them!
Submitted by Elena Ciaravino on 05/01/2024
Technician was very professional and extremely efficient! Changed out old springs to the correct size and torque required for a garage door if our size. Can’t recommend enough; absolutely 5 Star service!
Submitted by Joanna Pavlik on 04/19/2024
Had a wire rope come off of the garage door drum as a result of minor collision of the car and door bottom. Asked for a quote to put it back on, but had to wait for a tech to come out and look. The tech came within the 2 hour appt window and gave me a quote of $500. I noted I don’t need door replacement/repairs, just the wire back on. Then he agreed to give me a discount to $389. I said it sounds like too much. He asked how much I’d be willing to pay. I said in my opinion, it’s less than an hour of work and no parts needed, so I’ll get more quotes. I thought it’d be something like $100-150 max. As soon as he left, I watched a YouTube video on how to fix it, which took about 2 minutes, then got the ladder and with no other tools did this work myself in under 5 minutes.
I would say that at least some technicians of this company are willing to take advantage of people who don’t know how much effort is involved… maybe it’s the inflation and you can’t get anything done for under $500 these days, but I would not quote this interaction a 5 star.
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To follow up on the owner response:
Thank you for reviewing and taking time to respond. Just to add some facts/context:
- only one(bottom) door panel had damage, but not from the latest incident; the door operated without a hitch for the last 3 years since the damage (photo attached). Therefore my confidence that fixes/replacement was not needed.
- the cables were not tangled when tech arrived. Only one cable came off the drum and I untangled it and it was hanging down in a straight line.
- the door was not jammed, I opened it manually for the convenience of the tech to review its condition.
- the spring was not worn, I had the spring replaced about 7 years ago and it’s in a top condition (picture attached). In fact, the tech made a comment that it looks like the springs were updated to the new type and it’s nice. There was no suggestion from the tech to replace the spring.
Other than that, yes it was a misunderstanding on the scope of work that was needed and once I re-attached the cable, the door is no longer “at an angle/crooked” and operates with no issues.
Submitted by Leonid Trusov on 04/17/2024
I recently needed to have a new spring installed and I was extremely impressed by the professionalism and attention to detail displayed by Daniel. He ensured that everything was executed to perfection and was very thorough. I highly recommend him and his team to anyone who needs their services. Thank you for a job well done!
Submitted by Angel Rivera on 02/08/2024
Doors-2-Fix was able to replace a broken spring on my garage door very quickly and for a fair price. The technician that helped me, Eric, was great, friendly and knowledgeable and got me back into my garage right away.
Submitted by Fred Fairchild on 02/24/2023
