Submitted
by William Buckley on 06/09/2021
5 Star Testimonial by William Buckley
Excellent customer service! We had Charter Oak come out and service out broken A/C system. Steve, the owner is a super friendly and knowledgeable guy. The price we were charged was way less than I had expected. They will certainly being getting all my heating and cooling business!
Heard a lot of bad things about this company! They totally messed up my friends AC unit and said it would be a $1000 to fix it when it was just a $1 blown fuse. Definitely call someone else for your HVAC needs.
Submitted by Alison Hollister on 05/24/2024
I know a few friends and family who used this company. Sadly they have been telling me they are upset with service that was rendered. I'd avoid this company at all cost. Hearing this upsets me because I don't like to hear about upset family.
Submitted by D Triigger111 on 05/17/2024
When I call them because my basement was quickly flooding over a busted boiler, they were here just minutes after I hung up the phone then fixed the problem in no time... Best customer service ever !!!
Submitted by Hugues Paquette on 05/16/2024
Really great service! Charter Oak went out of their way to make sure I was happy. When I had an issue with my boiler, they showed up fast. They diagnosed and fixed it immediately.
Submitted by Kirstii Compton on 05/16/2024
Everyone at Charter Oak Mechanical is fantastic! We can call and know that they'll be there for us anytime. Julie, the Kevin's, Steven - everyone is great. Pricing is truly fair - we don't even go out for other quotes. You will forever have our business. We love that you are local, in our community and a small business - not some global organization where we would get lost in the shuffle. Thank you for all that you do to keep us warm in the winter and cool in the summer.
Submitted by Jamie Dowd on 10/02/2023
Charter Oak Mechanical LLC excelled at customer service yet again. After business hours, I had an issue with the furnace that led to water leakage. The lady who was on support for emergency repairs was courteous, made note of all the details and promptly called in the technician Eric S, for assistance.
Eric S was punctual, professional, courteous, thorough in his assessment and documentation of the issue and helped remedy the root cause. There was water pooled around the area and he cleaned that up as well.
I would recommend Eric S and Charter Oak Mechanical for your heating, cooling and ventilation services.
Submitted by Reshma Banavali on 08/10/2023
I was very impressed by Charter Oak Mechanical. We just moved into our house in Glastonbury and wanted to install a ducted A/C system before the summer. We solicited a few quotes, and Steve was the first to submit an estimate which was very reasonable given the scope of the work. He committed to begin work within only a few weeks.
Robbie and his team were prompt and professional during the installation process. They were always willing to answer questions and were very accommodating of our needs. The work was completed earlier than anticipated, and it was clearly of high quality. I was also impressed with the subcontractors used, especially Angelo who did a fantastic job boxing in the closet ducts.
I highly recommend Charter Oak for A/C installation.
Submitted by Simon G on 03/31/2023
Finally, I'm a proud owner of American Standard central air conditioning system installed by great team of people led by Jeremy! They did an excellent job overall and left the place spotless. Showed up on time and started working right away and did an awesome job installing and hiding the pipes and replacing the wires. They listened to my suggestions and answered all my questions. I would recommend them any day, any where. Thank you!
Submitted by Dmitry Malikov on 11/14/2019
