Member Reviews

5 Star Review by augustina hickinson

Downtown Air & Heat service was great. We had one of their best technicians come out today to work on our AC unit. He was so pleasant, informative, passionate, and focused on getting our AC back up and running. He did a fantastic job and we were very satisfied with the service.

Submitted by Augustina Hickinson on Tuesday, Aug 08, 2023

Downtown Air and Heat

5 Star Review by Aaron Burke

My upstairs AC stopped working. So when I called downtown air and heat at 11:30am, I was actually expecting to set up an appointment for later on in the week or maybe next week. They showed up at 1:00p.m. the HVAC tech. Michael was dressed very professionally, and he was very polite. As he walked into my house he put shoe covers on. In a very quick and efficient manner, he listen to what I told him of the behavior of the AC, he looked at the AC unit and diagnosed the problem. He replaced the AC overflow switch, and was very helpful in looking at what other problems could possibly be in the future. He flushed the clogged PVC drainage lines, and cleaned them out. He was here for about an hour and a half. In the past I have had other companies quote prices for such work, but today I was charged half of what the other companies have quoted. I do not remember the other company's names off the top of my head, but I will remember that downtown air and heat is a company that cares about quality, punctuality, value, professionalism, and doing overall good work. -Aaron

Submitted by Aaron Burke on Tuesday, Aug 01, 2023

Downtown Air and Heat

5 Star Review by Thomas Gainer

I am long overdue on this review. Shawn and his team did a simply awesome job and I would hire them again in a heartbeat. They listened to me and the system they identified was a great fit for my needs. They went out of their way to get the outdoor unit since it was in short supply. The back office keep things organized and on track. Shawn and the installation team handled my questions with patience and welcomed my general nosiness about how the system is installed. I am a fastidious engineer by trade and that did not appear to phase them at all. I insisted my return duct work was too small but Shawn told me to hold my horses and let’s see how the unit performs once installed before we start talking about scheduling more work. It was good advice; no point in doing unnecessary work. They installed the unit and noted that the static pressure was indeed too high. Shawn assessed the situation and made a plan based on the the facts on the ground and gave me a fair quote on increasing the size of my return duct work. Work was performed promptly and to the high standard that Shawn sets for his business. Shawn even worked with me to make sure that all installation costs, to include the duct work were included in the zero percent financing over 18 months program I signed up for. Finally, there were issues with the thermostat. The LED screen and CPU ran hot which cause wonky temperature reads. They replaced it at no cost but the second was no better. Finally, they installed a Trane external wired thermometer (it’s a small plastic box about the size of a box of matches) 3 inches beside the control thermostat and that resolves the problem. Poor design on Tranes part. LEDs, CPUs and WIFI controllers generate heat. They should have compensated for that. I painted the box the same color as the wall and it blends in. The system is dead accurate now. Finally, the county inspector said it was some of the best work he had seen. He spent a lot of time looking it over and noted the attention to detail and how well wiring and tubing was routed. His only “note” was there were some areas around the ceiling that could have used some more mastic but that was just if he needed to complain. He even commented on how they taped off the coffin so when they applied the mastic and removed the tape so, it would form clean lines. ‘Nobody does that.” He was impressed. I’ve had the unit for the better part of four months and I can honestly say I am very happy with the work and would recommend Downtown Air to anyone. I got 6 quotes and they were right in the middle on price but top of the list in terms of responsiveness and just being organized. Even with the additional duct work they were on par with others that had priced increasing the size of the return in their quote.

Submitted by Thomas Gainer on Tuesday, May 16, 2023