Submitted
by Noaa B on 04/02/2024
5 Star Testimonial by Noaa B
Had a great experience with Gulf Coast Heating and the team. Randy was the first one I got to meet. He came to give me a quote based on what I needed. It did take him a little time to send me back the quote, but he did apologize and made sure to send it within the week. The quote I got was within my range and I went ahead and booked for them to come on a Saturday. They arrived on time, explained everything, had a permit in hand and all the paperwork needed. Ruben was professional and friendly, as well as the rest of the crew. It took about half a day to install and, what a difference between that and the old unit. They finished and cleaned after themselves. Randy then came to make sure all was done correctly and touched based on what I needed for the warranty and in order to submit my rebates. Very professional and courteous. Thank you!
Good service. The current diagnostic fee is $99 and applies whether they service your HVAC system or not. I had a capacitor replacement done by Casey.
The reason for 2/5 stars is because I paid cash and had to give the company an additional $6 because Casey stated that they do not carry change and they do not give change for cash. The price is the same whether you pay cash or card (odd for this area), though a card has an additional % fee, which was more than the additional $6 I had to just give to the company in cash. I later noticed that my receipt which was emailed to me stated that I paid the exact amount (I paid MORE), which tells me that the technician pocketed my money after stating that the company does not provide change for cash transactions so I had to just pay more. This is a dishonest business practice. I will let my neighbors know and never use this company again.
Update: Had I not left this review, I never would have received my change from the company. This is why it is so important to leave reviews for services-- especially if a service technician lies to you to steal your money!
Submitted by Meg on 07/09/2024
I wanted to take the time to highlight excellent customer service we received today.
We made an emergency call today to service our ac which had stopped working. Casey S arrived shortly after we spoke to the dispatcher. He quickly identified the problem and thoroughly explained what needed to be done to address the issue. He patiently answered all of our questions and ensured we are well prepared to better maintain our ac system.
We very much appreciate his thoroughness, attention to detail, and clear communication throughout the service call. This was one of the best service calls we’ve had with any vendor or service, and we are very grateful his expertise and assistance on a weekend.
Submitted by Tony Marshall on 07/06/2024
Fixed my AC issue the same day I called and made it easy and painless. They also gave me some pointers on keeping it running smoothly. Cost of service was comparable to other companies I called. Overall such a great experience that I decided to sign up for their biannual maintenance service.
Submitted by C. Elise Mcneely on 05/28/2024
Scott, who installed my mini split A/C system, was very knowledgeable and professional. He was on time and made sure everything was working properly. He made sure everything was cleaned up and any boxes, etc. were taken away leaving my home in great shape.
I also appreciate Randy, the sales person, who came out and explained my options to getting everything I needed and provided me with a professional quote to get the work done!
I recommend Gulf Coast Heating & A/C and plan to use them to service my mini split and my home system as well.
Submitted by Tom Dagnesi on 05/20/2024
Quick response time, same day service, very polite and professional. Gave Got my AC up and working quickly and professionally. Also gave me a fair quote for routine cleaning and maintenance, will be using them again for any future needs!
Submitted by Brittany Buck on 05/20/2024
Landscappers crushed my coolent lines. I called Gulf Coast. They came out right away, gave me a fair estimate and did the work 2 days later - moving stuff around to squeeze in my emergency repair. Other companies I called were either too busy, or non-competitive price wise. Tech was very professional, and the work looks neat and clean. Will use them again, and will definitely call them next time I need a system replaced.
Submitted by Doug Gates on 03/22/2024
Called Gulf Coast Air on Monday, no emergency but they were still out the next day.
Gabriel was punctual and professional.
Friendly and honest.
I am setting up regular maintenance with this company because every one there seems friendly but most of all, honest.
Submitted by Carol Haines on 03/12/2024
This company is awesome!!!! Have used them twice in the past 2 yrs. Always professional and they do excellent work. Cost is a bit lower than the competition.
Update - All I can say is THANK YOU!!!! From the owner Todd to Randy and Gabe, they have gone above and beyond too help with a problem that had nothing to do with the company. Again thank you from the bottom of my heart! You will always have my recommendation!
Submitted by Mike Pace on 02/06/2024
