Submitted
by Anthony Del Nodal on 06/21/2024
1 Star Review by Anthony Del nodal
No bad store but they dont accept in the store a service animal .i.
HIGHLY SUGGEST CHANGING THE LADY WORKING ON THE RECEPTION. After all she is the face of the place (not the blonde one). THE LADY WAS GRUMPY, UNHELPFUL AND DID NOT KNOW ANYTHIN ABOUT ANYTHING. SHE REQUIRED HELP FROM HER PEERS, DID NOT KNOW HOW TO LOOK UP AN ITEM. UNINTERESTED IN MAKING A SALE. IF I WERE THE OWNER I WOULD HIGHLY CONSIDER REMOVING THAT STAFF MEMBER.
Submitted by Eduardo Machado on 02/14/2024
I would not recommend this place at all! The lady with the drawn on eyebrows was very rude. When I walked up with a shower drain in my hand she shook her head and tried to walk off as if i was bothering her.... like excuse me for coming into your store ready and willing to spend my money...I left and went to Home Depot right next door and got the help I needed. I like supporting small business but this place sucks and will never go back there.... customer service is awful.
Submitted by Drea Velazquez on 01/11/2021
Not novice friendly!
I came here hoping to get some help finding valves for my shower, while I did get the valves I needed it was an uphill battle. I don't know plumbing, however I do know my shower is leaking and I do know which part to replace... But that's about it, I needed help finding the correct valve as they all look alike to me (a brass body with a stem coming out of it, to which the shower handles attach). I explained my ignorance to Debbie, and set my old valves on the desk and said "I need two of these" she responds with "just the stem?" I respond "I don't know, I want this whole piece" as I'm holding and showing it to her, she comes back with "you want the whole rebuild kit?" I said "I don't know what the kit includes, I just want to replace this valve" again holding it and pointing right at the valve, she finally says "do you want the handles and everything?" to which I responded "no just the valve". She walks away and comes back with the valves I needed less than one second later. Why did we have so many back and fourths, if it was that easy to match the valve I was showing her?
While waiting my turn in line, I noticed the lady who helped me as she was helping other customers. She did the same dance with them short aggressive questions that put you down rather then figure out how to help.
One of the guys had cash in hand, they were talking about a bunch of stuff and every question he had was responded to like she hated this person. I'm not sure what the guy was thinking, but his money went back into his wallet and he left.
Customer service is seriously lacking, don't bother asking questions here, it'll be a hassle.
Submitted by Irish Fitz on 08/01/2018
I had to deal with a headache of a job with my local plumber and I ended up going to Roy Davis to purchase the parts myself (so I wouldn't get hit with a huge mark up from the plumbing company) I was given wrong specifications and ended up having to return to Roy Davis twice to get the proper water heater I needed. Mr. Davis himself ended up coming to greet me and working with me in order to facilitate my experience. He was a true gentleman. It's so rare to encounter an honest, straightforward, and polite business owner. His customer service representative JC was also very helpful. 5 stars hands down!
Submitted by Brian Carvajal on 10/04/2017
