Equipment works. But everything else is trash. Sales guy said the 2nd battery was $6500. That's better than the first quote I received. PLUS, their financing was better. Somehow though, that second battery was never secured. Once I was approved it should have been. The sales guy, Michael, acted like he would lose his job if I canceled. I had no desire to cancel. I just wanted the second battery that I was promised. That is the WHOLE reason I purchased from US Solar Sales. Anne, the operations managers, came along and said well hey he didn't do it right but I'll honor it for $7,000. That was early February. Mid-march when the money was in hand, all of suddenly the only battery available is larger, upgraded 15kwh unit for 16,500. Add $1800 for a new inverter. WHAT?? That doesn't match what I was told. You can never ask a question on Monday and get a straight answer or response in 2-3 business days. It's always 3 to 5 weeks. So the operations manager said she would get with the CFO to see HOW to make this right. He has never responded and I've asked for follow-ups multiple times. Regrettably, I gave them a referral. Do not do business with this company. Until this review is updated, it is true and accurate.
Case in point: 12/19/22 I got a random text from Ted that my supplies were here. I immediately asked about the second battery, BUT there was no status update along the way. We started this in October... Installed in January.
Update: 6/27/23 I just spoke with Anne. She had been out. The missing piece in all of this is that the sales rep LIED to say I didnt want that second battery. I knew there was a disconnect somewhere, but I didnt know. Now, he stands to lose commission. Not my problem. When asked about the situation, which is probably why the Sales Director wanted to speak with me, he said i didnt say that. ALWAYS keep records and receipts. Still does not change the right hand doesnt know what the left hand is doing, but I upped to two-star. I will continually update.
Update 4/23/24: still no response. Its amazing to me that the CEO has been notified, but has yet to reach out. Faye is the new Quality Assurance Manager, but somehow has no authority whatsoever. I've filed complaints with the BBB, Georgia Department of Consumer Affairs, AND TrustDale, one of the local consumer reporters. Here is the worst part. All i want to do is get the second, discounted battery they agreed to, which is the WHOLE REASON I purchased. I had to go down to one-star. MAYBE the owner, or whoever has real authority and is willing to honor the promise, will respond. Until then, I'm going to EVERY site I can to do a 1-star review. That is my only recourse, as I have priced a BRAND NEW SYSTEM to do what I cant get this specific installer to do. By the way, SolarSaleUSA lied by saying they no longer had my battery as its NO LONGER MADE!!! Just because something is no longer manufactured does not mean it is inaccessible. The company that did the review has the SAME LG BATTERY available that I currently have.
5/21/24 I appreciate the response. I just wish I had that response in March 17, 2023. The last battery promise resulted in money paid for interest.
To be fair, I have edited my review to a two-star review. I emailed Anne 5/15/24 to accept the in-stock, upgraded $6500 battery to replace the one promised. However, in order to earn a five-star adjustment to the review, I believe what I shared with her via email is more than fair and mutually beneficial to both my household and SSU. I am glad to know that SSU is back to normal. I've been in business since 2004. I know business has challenges, but as a business owner, communication is key. Consistent communication with execution will result in those increased star ratings. I love how the equipment works so well. The install was great. Lets finish the job together.
6/5/24 3-star rating means the battery is on hand. 4-star rating says it was installed 5-star says we completed installation on good terms before 8/31/24.
Submitted by Ladre Weathersby on 07/10/2024
Excellent customer support, they were quick professional installers, there was affordable pricing and financing. But the initial cost may be high for some & I had install delays so possible installation delays. I recommend them.
Submitted by Courtney Snead on 06/05/2024
I honestly did not know a family came with a solar installation. Solar sale USA team has became just that a part of my family. Imma older gal so I required a lot of patience and understanding , and they gave me more than that. At one point I even received a call from the OWNER of the company , the owner. He was amazing and he owes me tea on the terrace. Overall great people.
Submitted by Lola Monroe on 05/21/2024
Say yes to solar sale…… They did my install 4 years ago. And they recently called me for an update on my equipment and experience. I told them I was extremely happy & would even write a review to show how much I appreciated them.
Submitted by Alfredo Rodriguez on 04/30/2024
