Submitted
by Lisa Whitley on 04/21/2024
5 Star Testimonial by Lisa Whitley
Review of Mr. Electric of Columbus, GA
On Friday, 3/30/2024, we began experiencing issues with some electrical items, i.e., microwave, A/C unit, washer/dryer, hot water heater, vacuum cleaner, and some lights. The dryer was going through all of the cycles, but was not heating in order to dry the clothes. The A/C unit was “blowing”, but was not cooling. The microwave light was on and the plate was rotating, but it was not heating food. Some lights would “flicker” and even go out when different appliances were used.
The Georgia Power Company came to our home on 3/30/2024 and again on 3/31/2024, to determine if the issue was on their end or our end. I was informed by two of their technicians that the issue was on our side and that our home was not getting full power. The breaker box component on the outside pole had to be replaced. I informed all of the electrical contractors I spoke to as to the issue Georgia Power Company had determined. Despite knowing what the issue was, the electrical contractors I spoke with would not return my calls or were booking appointments two or more weeks out! We could not cook, wash/dry clothes, or even have hot water to wash our hands.
This same day, we received a return call from CiCi with Mr. Electric of Columbus and was able to schedule an appointment for Friday, 4/5/2024. Pedro F. Santiago, Luis Santiago, and Luis B. arrived promptly as scheduled and began accessing this issue immediately. Pedro had the same findings as the Georgia Power Company. The power coming to the pole/breaker box registered 247, but the power going out to our home registered at only 1! Pedro explained, in detail, what repairs were required in order to get full power to our home and to alleviate our fear of a possible fire in our home. Pedro’s main focus was to ensure our safety and peace of mind. Pedro took care of obtaining the permits from Harris County, GA, coordinating a date and time with the Georgia Power Company to cut off the power for the repairs to be done and back on afterwards, and kept in constant contact regarding this process. Pedro provided contact telephone numbers so we would be able to reach him if there were any other problems at any time of the day or night. On April 12, 2024, Pedro completed the repairs, which included a new pole and a new outside breaker box that meets with current county regulations. He also installed a surge protector for the entire household!
On Friday, April 19, 2024, Pedro and Lee arrived at our home to move the security light to the new pole in order for us to have an ample light source for the safety of our “fur babies”. Moving the security light was not in our original agreement, but Pedro wanted to ensure we were content with the repairs and were safe in our home. After Lee completed this aspect of the project, he cleaned the entire work area and removed all of the debris. It was as if they were never there at all.
I think the main points that stand out about this company are their knowledge, their care and concern for the safety of their clients, and making sure that their clients are satisfied with the job. I also think Mr. Electric of Columbus goes above and beyond to ensure their clients are constantly kept up to date with the job and have a way to contact them if there is a problem. If there is an issue with another project that results in an arrival delay, both the office staff and Pedro will contact you.
If you are looking for a company that focuses on safety, communication, and client satisfaction, there is no need to look any further as Mr. Electric of Columbus is the one.
Great customer service and care. Electricians were fast at completing the project I needed done. Appreciate the hard work Mr electric!
Submitted by Michael Kirby on 06/25/2024
I’m extremely pleased to give this rating of excellence. From the estimate til completion it was truly professional and the work was superb. I highly recommend this company to anyone requiring electrical work.
Submitted by Marquis Martin on 02/15/2024
Extremely disappointed with this local extension. I am a Realtor and have used Mr. Electric for years in Arizona. Different extensions as well in AZ and I have always had the absolute best experience with them and all of their technicians. So when we moved to GA I was excited to see that they had an extension here! I would definitely be recommending them to my clients….Well, we just bought an 1850 built home that needed a lot of electrical work. Of course I called Mr. Electric! Oh but they dropped the ball. We waited, I called twice since I hadn’t seen anything on the text tracker and I was told I would hear from someone soon. 2 hours later and I didn’t even get an ETA on their arrival when it was past my appointment time and appointment window. So I called an cancelled. I won’t be using them or referring them to anyone.
Submitted by Cinnamon Williams on 02/10/2024
Mr. Electric came to my rescue. They repaired botched work by another electrician. They were extremely courteous and professional. They took their time and carefully re-traced a complicated 4 way switch in my home and installed my new kitchen light. I highly recommend.
Submitted by M Phillips on 12/06/2023
I first seen this business on WTVM Business Break of Columbus Georgia. So I decided to called to have all of my house outside wall lighting replaced. Quick response for appointment, my pro arrived on time. I would recommend this company.
Submitted by Lora Mann on 10/24/2023
One of the great qualities I like about Luis, Luis and Javier is their patience. Sometimes people change their mind when they execute a vision. I'm one of those people. I had chosen to have yellow colored recessed lights installed on my front porch and white recessed lights on the other parts of my house. Although it looked great, my wife and I changed our minds and decided to go with the white recessed lights for the entire front exterior instead. Luis was happy to make the change and came out the same day that I told them I had wanted to make the change. They also installed wall sconces and a motion detection flood light for my back yard as well. Awesome! Thanks guys!
Submitted by Michael Shorter on 10/19/2023
Absolutely amazing! They installed 2 light fixtures for us and they are beautiful. Luis was very professional and polite. They finished the projects very quickly and exceeded my expectations. Price was fair and reasonable and they arrived on time. Will definitely be using Mr. Electric for all future electrical needs and when I order more light fixtures!
Submitted by Helen Newton on 02/21/2023
I hired Mr. Electric to install a backup-generator transfer switch and the corresponding outdoor outlet for the backup generator. The installation was conveniently set up for a Saturday so I didn't have to take time off work. They came on-time and were very attentive and answered all my questions about the installation. The install was done very professionally and neat. The new transfer switch sub-panel looks like it came with the house. After the install, they tested the transfer switch with my generator. They showed me how to switch from utility power to generator power. They also tested that each of the selected circuits worked correctly on either utility or generator power. I was very impressed with their professionalism and attention to detail. I definitely recommend Mr. Electric and plan to use them again on any future electric projects.
Submitted by Carlos Rodriguez on 02/23/2019
