Member Reviews

1 Star Review by Diego Sinning

I am writing to share a concerning experience I had with one of Otis Elevator Company's drivers in the Atlanta metro area. Last Wednesday at approximately 1:00pm, I witnessed a company vehicle with the license plate OBK8373 being driven recklessly on I-85N . The driver was speeding, making sudden lane changes without signaling, and honking aggressively, which caused other drivers to make dangerous, wrongful turns. This behavior is not only alarming but also highly unsafe. It put multiple road users, including myself, at risk. As a company known for its commitment to safety and reliability, Otis should ensure that all its employees adhere to traffic laws and drive responsibly. I urge Otis Elevator Company to address this issue promptly, identify the driver, and take appropriate action to prevent such incidents in the future. The safety of the community should always come first. I hope this review brings attention to the matter and prompts necessary actions.

Submitted by Diego Sinning on Sunday, Jun 09, 2024

Otis Elevator Company

1 Star Review by John M

Your employee heading north on 85 drives like a complete idiot slim and out of traffic as well as speeding. . Show him your fleet insurance bill as you fire him. Smh Today 90 mph • sbk9017

Submitted by John M on Wednesday, May 08, 2024

Otis Elevator Company

1 Star Review by Airis Myking

WORST ELEVATOR COMPANY EVER!!! Our elevators have been down for 40 days with no repair in sight. Our residents are walking up 10 flights of stairs multiple times a day for 40 days. They are awful to get in communication with and pass the blame around. No accountability. Do not recommend, go with any other company.

Submitted by Airis Myking on Friday, Feb 16, 2024

Otis Elevator Company

1 Star Review by Greg West

It took two months for them to fix our issue. Three times they were supposed to show up, they did not. This is not the first bad experience we've had with them. Definitely WOULD NOT recommend.

Submitted by Greg West on Wednesday, Feb 14, 2024

Otis Elevator Company

5 Star Review by Tara Ivey

Chris the supervisor was phenomenal. He provided the most outstanding , extraordinary. Customer care ever!! He deserves a 5 -step salary increase immediately!! We thank him so much for his professionalism !!!

Submitted by Tara Ivey on Tuesday, Jan 16, 2024

Otis Elevator Company

1 Star Review by Emily Nouzies

Unfortunately, the lowest I am able to rate them is 1 star. Their customer service is the absolute worst. You have to constantly follow up on them to get answers regarding billing and service. It took us three months to get our annual elevator test scheduled which caused us to fail our first inspection with the county. I am told by one person that our account is current and we have nothing to worry about, only to be told by someone else months later that we have $19k of back bills. You are constantly passed along to someone else in email threads (if you can even get someone to email you back). It is my understanding that all elevator companies are awful, but I can say my experience with Otis has been the worst. 0/10 would recommend.

Submitted by Emily Nouzies on Tuesday, Aug 15, 2023

Otis Elevator Company

1 Star Review by Emily Little

The absolute worst company I have ever worked with! My building has been without working elevators for months. They don't reply to emails or calls and we can't get an answer as to when we will be back in order. It's a nightmare!!

Submitted by Emily Little on Thursday, May 25, 2023

Otis Elevator Company

4 Star Review by BC Ministerman

The technicians are very knowledgeable.

Submitted by BC Ministerman on Saturday, Jul 06, 2019

Otis Elevator Company

4 Star Review by AbdulRasheed Mannan

Attentive if it's not major, major problem took an extended time to correct.

Submitted by AbdulRasheed Mannan on Thursday, Feb 28, 2019