My system is down so alert tech set an appointment to have a technician to come determine what was wrong. The appointment was for 9 am. We were called at 9:20 am to say to technician would not be here and rescheduled a new time. The new time was 3:45 pm. The technician called at 3:34pm to say he would be here in 10 minutes. An hour later he calls me back to say he is on my street but can't find my house. I went to the street a guided him to my house. He struggled to open the panel and had to borrow a step stool from me to reach the panel. He did not speak clearly and spent most of his time here on the phone with another technician because he said he was not familiar with our system.
Submitted by Doug Tolson on Monday, Jul 08, 2024
Alert tech staff quickly respond to all alarms and calls to cancel! Always pleasant and helpful. I especially appreciate the fact that I always feel I am appreciated as a customer.
Submitted by Nancy Williams on Thursday, May 09, 2024
We have been using Alert-Tech services in our home for sixteen years. Any inquiries or requests we have made have always been met with courtesy and professionalism. We highly recommend this company for your security needs.
Submitted by Peggy Strickland on Friday, Feb 16, 2024
Great Service, i have been with them for 10 years, they take care of you Like Family! They are way ahead of everyone else when it comes to technology and Customer Service!
Submitted by Ankit Patel on Friday, Apr 07, 2023
We have had our system with Alert Tech for almost 18yrs. and our experience has been wonderful! This business is professionally operated and owned by local people. We try hard to support our local businesses because we are business owners as well. The owners work hard and their character is phenomenal, as is the support for their clients. I highly recommend Alert Tech!
Submitted by Jennifer Gaskins on Wednesday, Mar 01, 2023