Submitted
by Bob And Melissa Hallman on 07/18/2024
5 Star Testimonial by Bob and Melissa Hallman
We bought a desk that later showed signs similar to termites. Bill inspected the desk and determined it was a beetle that had infested the wood before it was manufactured into the desk. He gave us detailed information to submit to the furniture store where we purchased the desk. Bill was prompt, courteous and professional in his evaluation and follow up.
Chris is very personable and professional. He explained everything he did and followed through with what he said he would do. I would highly recommend him
Submitted by Tracey Hirst on 07/23/2024
We recently purchased our home and needed a pest control company to do treatment and ongoing maintenance. Pro-Staff came highly recommended and have been wonderful to deal with. The office staff is very friendly and it was easy to set up an appointment. The technician, Chase, who came out to our home was ver knowledgeable and professional. We would recommend them to anyone looking for professional and quality service for their property.
Submitted by Lee Gandy on 06/12/2024
Jason did a fantastic job at my house. He was polite, pleasant and thorough. He communicated clearly and showed up on time. I'm glad I went with ProStaff
Submitted by Caryldumaine on 05/25/2024
We had voles in the yard that my previous pest control company doesn't have on their plan. So, we switched and couldn't be happier. Not only have they taken care of the problem but have made subsequent visits to ensure it's working. They communicated it every time too. My previous provider would just send me a monthly bill. I never knew what they did or when they were here. Thank you Pro-Staff!
Submitted by Tara Knight-ortiz on 05/21/2024
Started out with good service and communication. However, my agreement was for quarterly service. They changed to bi-monthly, then upon my request to go back to quarterly, the district manager agreed. They never changed services back, despite emails and texts stating this would occur. When I questioned the billing, the office admin was very difficult to communicate with and icky. They also billed me for times when they claimed to spray, but did not leave notices of service, nor access to my gated/locked yard. When I disputed, she threatened me with a lien notice. I asked for them to honor the contract and quarterly service agreement, and office admin gal would not pass my requests to speak to managers along. I again asked for account review and to speak to manager, pointing out their inconsistency and lack of service, billing for incomplete services, as well as lack of customer service. I stated if this is how they conduct business, I may need to reconsider my continuing business with ProStaff. This was all communication with the office secretary, as she refused to pass my messages to managers…or managers have no concern about pleasing or retaining customers. Then, the technician showed up at my home and removed my baits and rodent stations. They stopped services with ZERO notices or follow-up with me. Never did anyone try to contact me to discuss their unethical billing for non-service or 1/2 completed services. The business condones crappy execution, billing without services completed, and seem unconcerned with losing a 5 year customer. In this category, there are many competitors and pest control provider options, and I do not recommend Pro Staff for their smarmy business practices, strong-arm tactics, poor communication and terrible administration. On the side note, the technician who did show up was friendly…
Submitted by Beth Thede on 03/23/2024
Chase came to my new residential construction site and pretreated for termites before my basement amd garage slabs we're poured. Chase was very informative and explained the treatment process starting with this one and up to the final exterior pretreatment after the house is completed. I highly recommend this service from Pro Staff as they apply the best product on the market for termite protection!
Submitted by Randall Hicks on 10/21/2023
