Submitted
by Cassidy Walter on 07/17/2023
5 Star Testimonial by Cassidy Walter
We had a great experience with Bath Planet. Their sales representatives were friendly and helped us get a great deal compared to a competitor. The installation only took a day and they were very responsive to a couple of concerns I had about the installation after the fact. The same guy who installed our new shower surround called me and came to the house to fix one minor sealing issue and answer my questions about the sealing on the walls. The shower looks beautiful. We are very happy.
My only real issue was with customer service over the phone. The first phone call we received after requesting a quote online the person just didn’t have very good phone communication and it was such an awkward call. Then we never received the confirmation call the night the sales reps were coming to do the quote. So I was thinking in the beginning this is going to be a train wreck. But once we got connected with the reps things moved smoother. I always tried to reach someone at the local office when I called after that.
The rep Cancy was great! She showed up on time and listened to what we wanted. The installer Chet was here right at 8am and got the job finished by 4pm. This is a great company and I recommend them to anyone
Submitted by Janna Martinson on 07/19/2024
Great design meeting with Adi! He walked through everything in great detail and showed us the products and designs available. He answered all our questions and more!!
Submitted by Erin Gamerdinger on 05/29/2024
If you’re needing a bathroom remodel, definitely give Cancy a call a Bath Planet. She is so helpful and knows the products! You get a free quote the same day she comes out and she’ll make sure you get any discounts that are possibly available applied to the quote. We really enjoyed having her in our home.
The installers were very friendly. The bath was done in a day and it looks fantastic! They were on-time and very courteous. They really went above and beyond. I would not hesitate hiring them again if we have any more work to do.
Submitted by Alison Wilson on 05/23/2024
Cancy, the designer, was professional, courteous, and knowledgeable during her visit with us to get a new tub replacement and shower install for my in-laws. She was incredibly easy to work with and would get answers to questions if she didn't have the immediate response. She was thorough and we are happy with our selection of design. She explained the process very well so that we have a good understanding of what to expect of the next steps. I will follow up with a review after the install but so far so good. Well done and thank you, Cancy.
Submitted by Gary Warmka on 04/30/2024
My experience was awsome. Cancy went above and beyond to get us what we wanted. A few weeks later it was installed (in a day.) Great guy. Very impressed with the whole experience.
Submitted by Denise Middleton on 04/30/2024
Bath Planet was fantastic! They removed our old tub/shower and installed a new walk in shower. Whole process was completed in one day, and the water was shut off only for about 2 hours. Highly recommend Bath Planet to anyone in need of a high quality product and professional installation.
Submitted by Jay Gee on 04/08/2024
We absolutely loved our experience with bath planet. From the sales associate that came to our house to the installer. They were both personable and professional. When we saw our bathroom complete my jaw was on the floor and every time I take a shower now I feel like I’m on vacation bc I can’t believe it’s ours!
Submitted by Abbey Schafer on 02/05/2024
We had redone all of the bathroom previously so I was concerned we would have floor or wall damage, neither of which happened. The project went smoothly (after confusion at warehouse) and the bathroom is absolutely gorgeous. Done in 1 day. Installers were fantastic--William/ Dezerie Lee--they called to straighten out the warehouse mixup, still arrived on time and did an exceptional cleanup job. We could not be happier.
Submitted by Bonnie Smalley on 12/29/2023
Our remodel turned into a nightmare when the old shower was removed. Thankfully, the installer knew exactly what was needed to fix the disaster and our kids now have a fully functional shower in their bathroom. Highly recommend bath planet. The price was very competitive and the time it took from decision day to complete was just a few weeks!
Submitted by Sara Shadrix on 12/15/2023
First and foremost we really do like the end result, hence the 5 stars and the uploaded pics with this review---it looks great! However, it comes with some caveats to consider before you assume you'll end up just as satisfied as we are. I would encourage you to read the rest of my review and take it into consideration before you decide to engage BP to renovate your shower or tub.
It's in the contract that damage can happen outside the specific areas the shower/tub work is occurring, which makes sense because even though the installer seems to do their best to minimize damage....they are doing demo work. You will be on your own getting those collateral damages fixed. I'm talking like scrapes/gouges in walls that need patched and painted. In our case it was kept to a minimum arguably, but it still took time and effort for me to fix.
Beyond that kind of minor damage, we had two notable mishaps.
---First--- During demo the tub's drain pipe snapped right at the main plumbing stack and required a plumber to address it, which I had to field a couple quotes and the arrange the fix on my own (not super expensive fortunately). We weren't 100% reimbursed for the repair, but we did come to an arguably fair resolution with BP. I bring this up because, as this was a relatively small mishap...I imagine it could get interesting if a bigger incident happened to occur (much like any renovation work).
---Second--- A baseboard tile ended up broke as the floor was getting cut out. I can't fully fault the installer as after I investigated the area I could see how it happened and possibly just being a byproduct of dealing with an older house. Fortunately I'm semi handy and I had extra tiles so I was able to take care of this myself, so ultimately I didn't make a stink about it with BP. I imagine this could get interesting depending on the circumstances of the damage.
Again, we are ultimately happy with the end result though! But if you don't think you can stomach what I wrote in my review if it were to happen to you, then you might want to consider other alternatives to BP for replacing your shower/tub.
Submitted by Zach Kirschner on 07/22/2023
We've wanted to redo our upstairs bathroom since we bought our home almost 3 years ago but were hesitant on choosing a company. After reading reviews I chose Bath Planet and I'm very happy I did! They were in and out in 2 days and did not sacrifice quality in the process. Our home is over 115 years old and our bathroom now looks brand new all because of the shower!
Submitted by Reica Hyland on 03/27/2023
I am delighted with my new shower! I
loved the amount of samples they had on hand and am happy with the time they allowed for me to make the choices to make my shower perfect for me. One installer, 2-6 hour days and my shower was installed. He cleaned up any mess made from removing my old tub & tile.
I am very happy with my purchase!
Before & After photos attached.
Submitted by Jacci Arbs on 08/03/2022
Initially, we were very impressed. But that impressive-ness has worn off. Our new bath system has sprung a leak twice (not small) in less than a month. We struggle to get ahold of anyone for repair and at the cost for the service provided, this is no longer worth the money spent. The materials look great but we're more interested in being able to use the shower/tub consistently without having to deal with leaks.
We will be considering someone else for our other bathroom project we are planning.
Submitted by Kielan Dittmar on 07/17/2022
We are very pleased with our new shower stall! Our experience with BathPlanet has been excellent every step of the way, starting with the preliminary consultation and review (with Benjamin) in the first week of March and the final installation. We were given an initial date in the May-June timeframe, but we were so pleasantly surprised to learn that it would be taken care of much earlier than expected, on April 12. We were informed the day before and Wyatt, the technician, was right on time at 8:15 in the morning. He got to work immediately, was very mindful of keeping the floor and the immediate vicinity clean and protected from dust etc. He kept us informed throughout the process and was friendly, thoroughly professional and courteous. He was done by 4:30 pm and the end product was a testimony to the wonderful work that he had done. Thank you BathPlanet!
Submitted by Guru Rao on 04/15/2022
