Submitted
by Samantha Jacobson on 07/29/2024
1 Star Review by Samantha Jacobson
Not sure why I have spent over half an hour on hold only to end up speaking with someone in Boise when all I needed to do was speak to the Pocatello branch to verify that an order I placed has arrived and been unloaded from the truck. Would have been 5 minutes or less if I had been allowed to speak to the store directly.
But phone agents also need to listen to the customer. When I say I need to see if an order I placed arrived in Pocatello, there is no need for the agent to call Idaho Falls. I had already spoken to the Idaho Falls branch when they called me to verify that the tub had arrived there, and they were sending it on to Pocatello yesterday.
Unnecessary run around and long hold times have made for an unhappy customer.
Update per the response from the owner. Once again, listen to what the customer is saying, or in this case, typing. I'm not having an issue with the products I ordered, nor do I have a need to order any other products, appropriate or otherwise.
I cannot say enough about Ferguson, especially Leilani and Bailey. They were the most friendly, knowledgeable, and helpful reps I worked with during my remodel.
From beginning to end they were absolutely delightful to work with, both worked tirelessly to help me find what I needed and for the best price possible. From kitchen to bath, the full remodel was so enjoyable working with them. And, if they were helping another customer when I would call, their client services team was always there to offer thorough help. Even when there was a hiccup with the tub delivery, Bailey passed along my comments and frustrations to the showroom manager who not only contacted me personally, but made a good faith effort to make sure I was happy, which I was!
At the beginning of my remodel, I also worked with the other/large plumbing supply company in town. I always felt like I was bothering them and that they could care less about me or my project. I will never go back there.
Just wish I had met Bailey and Leilani sooner!
HIGHLY RECOMMEND!
Submitted by Lauren W on 10/11/2022
Ferguson Plumbing Supply has shown that they are a company dedicated not only to good service to their clients, but also to good service in their community. Ferguson Plumbing Supply, your generous donation helps Boise Angels to further our mission of supporting foster families in our community. Because of you, it will be possible to change the way children, youth and families experience the foster care system. Thank you for being an influence for good in your community!
Submitted by Info Boise Angels on 01/17/2022
Came here to pick out plumbing fixtures. What a great show room. All kinds of high-end brands and great pricing...very knowledgeable as well
Submitted by Gene on 09/13/2019
Carol Hundley at Robertson's was so wonderful throughout the process of ordering almost $7,000 of bathroom accessories. She really knows what she is talking about and everyone there was extremely helpful. Forget going to a big box store, you will not get what you want, you will go back many times and the quality will not match the brand names at Robertson's. If you have a quality home and want the right stuff, this is the place to get it. I've been remodeling homes for 40 years and no one does it better.
Submitted by Jeff Solomon on 11/11/2018
