Member Reviews

5 Star Review by Buster Driscoll

I am reviewing this business as their attorney, not as a customer. Michael has always been one of the most reasonable and polite people to deal with. I’ve been impressed with his even temper, even when dealing with difficult situations of emergency losses. He works hard to make sure his customers have a positive experience. Would definitely recommend.

Submitted by Buster Driscoll on Monday, Aug 26, 2024

Advanced Cleaning & Restoration

5 Star Review by Skyler Belnap

I'm a local owner of a restoration company, I recently had a water mitigation clean up that involved a extreme amount of contents that needed Inventoried, documented and cleaned majority being a sports memorabilia that had a significant value. I didnt have the staff to perform such task so I hired advanced. They were extremely cautious with all personal belongings, they were very thorough in price checking items, saving everything possible. I highly highly recommend this company for any disaster services. They were punctual, compassionate, honest, timely, very informative. There estimates were verry thorough and transparent and they worked with the insurance company on that portion of the claim. If anyone is in need give these guys a call you won't be disappointed!

Submitted by Skyler Belnap on Monday, Aug 26, 2024

Advanced Cleaning & Restoration

5 Star Review by Bannock County Veterans Memorial

Called Advanced Cleaning & Restoration to shampoo our carpeted stairs and the removal of the wax build up on our tile floors on the lower level. These guys were very professional and did an Outstanding Job on our floors and our carpets. Highly recommend these guys for your cleaning and restoration solutions. Excellent work!!!

Submitted by Bannock County Veterans Memorial on Thursday, May 30, 2024

Advanced Cleaning & Restoration

2 Star Review by Nancy Bills

DON'T GO WITH THEM!!! Bad customer service. We called in September of 2023 due to water leaking from the upstairs master bathroom down to the room underneath. We found black mold everywhere. They came and completely took apart our bathroom and bedroom in 2 weeks, which was good. But then they didn't complete the remodel for 6 MORE MONTHS. We didn't sign a completion until March 2024. The guy in charge of the demolition, Lucas, lied to us many times. He said he had called our insurance agent to work out details, but then our insurance agent called us saying he couldn't get a hold of Lucas, the demolition guy. The pictures below show how it looked after they tried to treat the mold. I had to get after them to clean up ALL the mold. The price was expensive, even though insurance covered most of it. Our insurance agent said they were one of the more expensive companies that he's had to deal with. I went with Advanced cleaning and restoration because their reviews looked good, but, boy, were they wrong. Steven and Ishmael were nice to work with for the remodel, but they, too, were a little slow. Something always seemed to come up for why things were delayed. Nolan was over the remodel and he wasn't great at planning ahead or checking to see how things were going. We had to call HIM if we wanted to see things get done, like getting glass around our shower. They were always begging for a positive review. The awesome thing they did do for us, to try to make things right, is they cleaned our carpets where they walked, and even got a few tough stains out of our carpet that were there before they came. If you want things done in a timely manner, better pricing, and honest, good customer service, go with SOMEONE ELSE. I did talk to Aeshee (sp?) afterward, and she gave me back my deductible and 15% off the remainder of our bill to try to make things right.

Submitted by Nancy Bills on Monday, May 06, 2024

Advanced Cleaning & Restoration

5 Star Review by Amy Welch

I had a wonderful experience with Advanced Cleaning and Restoration! I had an unfortunate experience when my roof was installed poorly and when a large rain storm came through weeks later, it collected down the entire western side of my home. It completely destroyed my master bathroom, daughter's bedroom, 2 guest bathrooms, and my family room. They worked flawlessly with my insurance company to get estimates taken care of and even worked with them when my insurance company severely underestimated repair work. They squeezed me in and made me feel important considering nearly half my house was destroyed. They were always prompt at replying to my texts, and they went above and beyond to provide me peace of mind. We had the roof fixed by the roofing company, but when I saw what appeared to be more damage on my ceiling, I asked if they would be willing to come out with their thermal camera to do some testing. Out of their own kindness, they walked around my entire house pointing in corners and at walls to ensure me that there was no new damage. They allowed me to work with them on the rebuild of my completely gutted bathroom. I got to pick out my vanity, flooring, light fixtures, and brand new toilet. It was so much fun being a part of the process and watch my 90's bathroom be transformed into the modern ages. There was even a situation where they did a walk through and noticed that some drywall work wasn't to their standard, so they redid it to make sure it was up to their standard. I honestly wouldn't have known a difference, but you could tell they took pride in the work they did because of that. I love the work that they have done and I could go on and on with this review, but I worry about losing the interest of people who might be reading this! Overall, WONDERFUL company. Great people to work with. So glad I made the decision to call them during one of the most stressful moments in my life. Thank you Advanced Cleaning and Restoration for restoring my home and family from a very unfortunate event. P.S. Edit: I forgot to mention that if it weren't for Lucas and his knowledge of roofs (he used to install them), my roof wouldn't have even been fixed in the first place! The people who installed my roof were so naive and didn't know what they were doing, that he actually went up there speaking fluent Spanish, pointed out all their flaws, had to educate them on what to fix, how to fix it, AND followed up with me to make sure that they followed through on the repairs. I am sure that doesn't fall into his normal scope of work (maybe it does), but he did it anyway to make sure I was taken care of and got the root cause of my issues taken care of.

Submitted by Amy Welch on Sunday, May 07, 2023