Submitted
by Jaden Page on 09/13/2024
3 Star Review by Jaden Page
Had them come fix my hatch glass on a Subaru Forester, and they did a good job, however I think I had the wrong glass installed. After the install, the hatch won’t fit back together the way it should. Working on getting the situation figured out, but not sure when it will be fixed. Until then, I can’t drive my car, so that’s a little upsetting. May change my review once/if it gets fixed though.
So far everything about our windshield install worked out great. They were able to do the install next day, and they were on time. Super fast install and our technician was very considerate and accommodating to the location. We are from out of town and we’re very impressed with all the great communication this company had with us
Submitted by Amy Dolinger on 09/15/2024
I had the pleasure of working with Kiel when he replaced my car windshield, and I can’t recommend him enough! He was extremely professional from start to finish, making the entire process smooth and stress-free. Kiel worked with impressive efficiency, but what really stood out was his kindness and willingness to answer all of my questions. He took the time to explain the process and gave me helpful tips on how to care for the new windshield. It’s rare to come across such a genuinely helpful and informative technician. If you’re looking for top-notch service, Kiel is the one to ask for!
Submitted by Amanda Rich on 09/12/2024
Cautionary Review of SIR Auto Glass
I recently had a profoundly disappointing experience with SIR Auto Glass, and I feel compelled to share my experience for anyone considering their services. Despite their online presence suggesting a local operation in Boise, it became quickly apparent that they lack a physical presence in the area. When I encountered issues with my installation, I found it nearly impossible to communicate with anyone beyond their third-party answering service. The installer, whilst apologetic, did not have the necessary parts to complete the job, which left my car sitting unusable in the garage for five days.
Moreover, Shaun, the owner apparently based in Portland, initially responded to my complaints but has since fallen silent(his voice mailbox remains full, so it is impossible to leave a message). The installation itself was subpar—my Land Rover’s A-pillar trims were misaligned, risking water damage, and the grille cowling at the base of the windscreen ended up buckled and required replacement. To make matters worse, the interior fabric on the pillars and the sun visors were left stained with black grease or glue, suggesting a lack of attention to detail. Ultimately, I had to take my vehicle to the local Land Rover dealer to rectify these issues, and I am now seriously considering legal action against this business. I urge anyone thinking of hiring SIR Auto Glass to exercise extreme caution and especially consider the high number of recent, negative reviews, not to mention their 'F' rating with the Better Business Bureau.
Update: as of today, 14 August 2024, I have received no response from the owner.
Submitted by Ann Bauer on 08/15/2024
These guys are horrible. We have been trying to get a hold of them for 6 working days and no one calls us back. We had our windshield replaced on our F 350 Ford truck. It was installed horribly. We found 2 deep scratches on the truck from the guy removing the previous windshield, a dent and there is black caulking on both sides of the truck and on the interior ceiling on the inside on the fabric. He also left pieces of glass on the ground.
This is not a reputable company and we regret that we didn’t go with Safelight!!! Please spare yourself scratches and dents and caulking on your vehicle!!
I have tried to call Shaun multiple times but his voicemail is full and so I can’t get a hold of him.
This is just like this company, no communication and they don’t care.
2 weeks after my last post and no response. I texted Shaun and still no response. Very unprofessional. I will be contacting the BBB about this situation.
Submitted by Monica Peterson on 07/15/2024
