Member Reviews

3 Star Review by Yesenia I Leon

They initially promised effective communication, but I encountered some challenges during the project. I could only effectively communicate with one staff member, and she was accommodating in following up with me. However, she never did on the day she was supposed to communicate with me, and I couldn't get ahold of her when I called. Another staff member made an appointment to speak to me but never showed up. Finally, when we met, I was told another staff member agreed to come instead and then forgot about my appointment. It was just such a horrible experience for me. On a positive note, the installers did an excellent job with the roof installation, and they are the primary reason for my three-star rating (my roof looks fantastic). Although I regret the experience with the company, I understand that I couldn't stop the process once my old roof was removed. The other staff members could provide a better customer experience with some improvements in their communication skills. However, based on my experience, I will explore other businesses for future home improvement projects.

Submitted by Yesenia I Leon on Wednesday, Aug 28, 2024

DaBella

5 Star Review by Patricia Shipley

I don't normally write reviews, but I was very pleased with DaBella's service. Bryan who came out to give me my free evaluation of my current homes windows, provided me with great information to make an informative decision. I was happy to have someone that was not pushy, in my experience, salespeople usually are. He was patient with my probing questions. Believe it or not, the pricing is extremely reasonable by comparison! I completely recommend them and remember to ask for Bryan! Thanks again.

Submitted by Patricia Shipley on Thursday, Aug 22, 2024

DaBella

5 Star Review by clarita montoya

Scott & Jordan came over and we're very knowledgeable and helpful! We love working with them and this company for both our siding and our windows! We're so excited to get these projects done and we love the quality and customer service we get here!! Thank you DaBella!

Submitted by Clarita Montoya on Tuesday, Jul 30, 2024

DaBella

5 Star Review by Norma Fuentes

My name is Norma, Braden and Wyatt, Were here today to explain getting windows in My Home, Wyatt explained in detail everything about the window the benefits so in detail I very impressed with his knowledge. And Braden was so Knowledgeable , his persona was amazing in all aspects. He worked with me with even though I didn’t get the windows they were super super amazing. I asked for their cards so that I can forward them anyone who may be looking for windows or the services that you all have to offer. Kudos to both those guys. I wish them the best and success in all their endeavors. Sincerely, Norma Fuentes

Submitted by Norma Fuentes on Tuesday, Jun 04, 2024

DaBella

1 Star Review by Mindi Martinez

I really wanted to give DaBella a 5 star review, as they said it was so important to them. Sadly after my roof job was done and they were paid they have completely ignored me and my request for repair of the damage done to my antique beadboard ceiling on my covered porch after one of the installers foot came through it. I understand things can happen - that's why I've been patient. But after months have gone by there's still a gaping hole in my ceiling. They did have someone come out to "repair" the drain breather that was left off. (I was not home when this was done). Sadly the repair was less than acceptable. The pipe was replaced and tape wrapped around it. It's a visible piece and taping over it is not acceptable at all. I made them aware of both of these issues on multiple occasions with no response from them. The sales people were polite and competitive in pricing since I had 3 other quotes. No real complaints with them. Thought I did have to repeatedly sign papers for them, the last time being when one of their reps parked his truck outside my home, stalking me. He was not one of the original sales people I dealt with. The installers that came dealt with the bad weather that cropped up that day. It was quite the ordeal. They did trample all of my flowers surrounding my house, which I was not happy with. I was told they would make it right - but nothing ever happened with that either... I feel like once they got paid I was yesterdays news. The hole in my ceiling I see daily, and it's a reminder of my poor experience thus far.

Submitted by Mindi Martinez on Wednesday, Nov 01, 2023