Submitted
by Nicholas Dodge on 06/23/2019
5 Star Review by Nicholas Dodge
I recently worked with AKB to reface the cabinets and drawers in my kitchen. The experience was highly satisfactory.
Everyone with whom I spoke was professional, knowledgeable, helpful and friendly. They discussed various options with me, they had full-size examples of most of the work on site so that I could see it and touch it and they sent me home with samples to compare finishes and colors. This made finding the correct choice very easy.
We did run into a snag with the fabrication of the doors. There was a miscommunication or misunderstanding regarding the product and all of the doors came with lot-number markings that were very unattractive and the would be visible when the doors were open. AKB immediately acknowledged that this was a problem and was extremely helpful in getting the doors remade as quickly as possible, with no additional cost to me and without me needing to manage or motivate the progress.
In an ideal situation, nothing would go wrong during a remodel but that is unlikely and so not a feasible requirement. But it is a reasonable expectation that vendors will take responsibility for and ownership of a problem and will fix it without hassle or argument. This isn’t always the case but AKB proved themselves to be capable and reliable in these circumstances and I both respect and appreciate that.
I would definitely do business with AKB in the future and would recommend them without any reservations.
I cannot recommend AKB for your project enough! Perfect design, perfect project management, above-and-beyond service, and best value. We love the whole team and can't believe how they transformed our space!
The orange picture is our before and the cozy, sophisticated, awesome one is our after.
Submitted by Amy Dusto on 11/25/2020
I needed custom cut glass as a pane broke on my terrarium (they only charged like $3) and when I saw that I'd accidentally given him the wrong measurements, he didnt look annoyed and nicely waived charging me for re-cutting another pane.
Was also happy because I went in for several things I'd been putting off and they had everything else I needed, plus the knowledge to answer my questions. Often the big box stores have people who should just work the register and not the aisles. Everything is a little more expensive than a big box store, but I'm happy to go there for the convenience, knowledge, and helpfulness of the owners.
Submitted by Sylvia Panek on 08/10/2018
