Submitted
by Patrick Greene on 02/14/2024
3 Star Testimonial by Patrick Greene
The repair man was professional and punctual. No complaints about the actual service. However, the customer service call to schedule the work and the given estimate was not very accurate or communicated poorly. Was quoted $200 for the first hour and $35 (or something close) after that. Mentioned materials not included.
Invoice:
Labor: $139x2 $278
Materials: $20
Service Charge:$75
Total: $373
Repair man arrived 8:24am and left 9:25am. Almost exactly 1 hour of work. No idea why I was charged for 2 hours. CS did not mention a $75 service fee.
This is not the first review where the customer is complaining about hidden fees or being charged more then what was stated by CS. ACE has replies for those reviews but at some point it's on them to be more accurate with their pricing.
This was the first time I used this company and I am really impressed.
The repair person I had was Andre, he is very well trained craftsman and did the job perfectly, also he was willing to answer all my questions. He was respectful to my house and cleaned up any mess that was made. I would definitely use ACE Handyman Serving again.
Submitted by Kathie Leszkiewicz on 03/01/2024
Al was great. He quickly took care of my problem, then asked if there was anything else he could do since the original project only took about 20". It was great. He helped me to replace the shelves I had to take down in order for him to move the washer. Very helpful!
Submitted by Eileen Dwyer on 02/19/2024
Disappointed in the quality of the work on our kitchen backsplash replacement project. Our project coordinator, Charles, was very helpful, but after initial “completion” of the project there were several issues with the craftsmanship and finishing of the project, and even after resolving those initial issues we continue to find small problems down the line like sloppy tile cutting, grouting, and painting.
Submitted by Marcus Stemple on 06/13/2023
Working with Elmer and Aaron on my recent bathroom remodel was great. They got right to work, answered all my questions about the process, kept me updated throughout the project, and now I have a beautiful new bathroom. Would definitely hire Ace for future projects.
Submitted by Katherine Kogut on 04/25/2020
