Submitted
by LaWuandia on 05/02/2024
5 Star Review by LaWuandia
Thank You ON-SITE Adjusting for being available, offering the Protection that Every Insurance Policyholder Needs. Truly, Every Policyholder should be educated on the 'Crucial Importance' of having representation when filing an insurance claim of any sort.. PLEASE - NEVER FILE A CLAIM ALONE!
In my experience with dealing with insurance companies, I have personally witnessed that an insurance company views a policyholder as valuable until the policyholder files a claim... This was my experience with Acuity Insurance... after filing a claim with Acuity Ins regarding a water/fungus infiltration, that occurred in 2023 on a number of occasions related to the Illinois deluge, which was later declared a Federal Disaster, unbeknownst to me, Acuity Insurance began an investigation under the pretense 'bringing in another adjustor' who insisted on recording and asking questions totally 'unrelated to the water infiltration of the 2023 Federal Disaster.
HOWEVER, upon retaining On-site, the insurance company demeanor changed 'drastically!!" I Wish to humbly Thank Frank and Mike of On-Site who strongly advocated for me.
I will continue to promote On-Site services to as many persons that I come in contact with, that no one shall every again be defrauded by their insurance carriers!!
**To Whoever Reads This, PLEASE SHARE and Never Be Defrauded By Your Insurance Carrier!!**
Frankie and Mike helped soo much I can't explain. They got us more then quaduple the amount of of money the insurance company origally offered after my house had a fire. Couldn't recomend them high enough.
Submitted by Automotive Add on 06/27/2024
Quick, painless and with good communication. These guys saved me so much money! My insurance made it seem like the damage was nothing serious and offered little to no money for repairs. When i hired OnSite they battled for me to get over 10 times more than initially approved by the claims department. So happy! And would recommend to friends and family.
Submitted by Robert Grab on 04/23/2024
I cannot recommend Mike and his team any higher. I worked with Mike on my apartment that suffered water damage shortly after I moved in. He went above and beyond to get my place situated and made the process as easy as possible for me. He assisted me in getting all of my stuff packed (and unpacked), worked with my insurance to get me a hotel close to my job while the work was being done, and personally stopped by multiple times to make sure things were happening in a timely manner and correctly.
Its always tough when a home gets ruined by a disaster-- Mike is a true professional and knows the process and how to make it easier and navigable.
Submitted by Neil Kapil on 12/24/2023
My parent’s roof was being repaired when rain came in and water started pouring in the doorways, microwave vent, there was water damage to the ceilings and walls of every level of their townhome. By default we assumed we would just take care of everything with our insurance. They were already trying to bring in the machines to mitigate the damage and evaporate out the water from within the walls like Andy said when he called me. In the end, we had estimates done by our insurance, the roofers insurance, and by On-Site. Our insurance offered the least- they came in to do the appraisal and refused to even acknowledge anything about us saying the wood floors along the walls had been soaked through until we showed pictures. Then they claimed that they would only need to pay for replacing those small portions along the wall. How do you cut out a small patch and then exactly color match the reseal coat?? And didn’t want to replace the microwave because when they plugged it in it was still working- but was it safe if water had poured through like a waterfall?? The roofing company offered more at 25k. On-Site gave us the best appraisal. We got 15k alone just to redo our wood flooring because it was continuous from top floor, stairs, and bottom floor. They also replaced the drywalls and insulation. Thank you Andy for all the information and showing us that even though we pay insurance to protect us in these exact situations, you can’t really expect your insurance to do more than the minimum.
Submitted by Laura Br on 10/31/2023
