Submitted
by Valerie Hackett on 02/28/2024
5 Star Testimonial by Valerie Hackett
We have used Frankie and his crew several times for roofing needs at our business and he is always personable, with fair prices, and does good work… 5+ stars!
I had a great experience with Frankie. He called me back quickly. Looked at the problem and was able to fix it the same day. The whole team was friendly and efficient. Frankie was so helpful and was really patient with all of my questions and I really appreciated it. Definitely going to use them in the future for other projects!
Submitted by Susan Hutchinson on 05/21/2024
Frank and his crew did a phenomenal job assessing and completing both roof repairs and gutter cleaning at my home. I contacted multiple roofers and not only was Chicago Premier the most prompt and competitively priced, they clearly had the best understanding of what was required to properly repair.
I would highly recommend their services and expertise for any roofing needs you have.
Submitted by Chris Hawxhurst on 05/20/2024
UPDATE: It’s been several years now and I need a new roof at another property and it reminded me of Frankie and the last time I worked with a roofer, and how awful it was so here I am. In case anyone was wondering no he never made anything right and has continued to dodge us and our lawyer for years, as well as claiming the HOA was lying and I was pretending to be my neighbor. Newsflash there were 3 units at the property so 3 owners who were equally pissed. We are not the same person. Still use at your own risk.
ORIGINAL: If I could give them negative stars, I would. Our roof was leaking and our HOA hired Chicago Premier Roofing to evaluate and repair our roof. We mentioned that there were soft spots under the roof that were concerning as well. Frankie said it was no problem, all we needed was a new roof layer. We believed him because we are not roofing experts. Frankie laid down a new layer of roof over the old one. The first time it rained afterwards, it leaked and pooled like he'd never done any work - in fact, it was worse than before. His solution was to come back and put another layer over the soft, wet spots we pointed out to him, and even getting him to do that was difficult. It leaked again, of course. We asked him to come out again to talk about a better solution, and that's when he started giving us excuses about why he couldn't.
Ultimately, while we were waiting for Frankie to respond, another set of contractors came out to install a roof deck shortly thereafter, and refused to do so because they were concerned about the moisture and soft spots and felt the roof was too unstable to take on more weight from a deck. Imagine our surprise. They lifted up a small area of the work Frankie did, and it revealed not only that Frankie had put down the new roof layer over an old layer that was soaked through with moisture, but that the roof based was rotted through entirely underneath (picture attached). The roof was at serious risk of collapse - and instead of checking before he did his work, Frankie added more weight with a new layer to an unstable roof! The whole roof needed to be torn up and redone because it was a hazard - something Frankie missed entirely in his "evaluation." His recommendation to add another layer was downright dangerous.
We got photos and videos and tried to show Frankie and discuss the issues, and he continued to be unresponsive. We wanted to know why he never checked under the existing roof layer to be sure all we needed was another layer. He did not respond to that question, either.
Since Frankie would not respond, and even if he did we did not trust him to do the work correctly at this point, we had no choice but to pay another contractor to come in and redo the roof correctly. The new contractor felt so bad for us being shafted by Frankie and his shoddy work that he actually gave us a discount. It was THAT bad.
After the work was done correctly and the issues were documented, we asked Frankie nicely to refund us the money we paid for his dangerously bad work. He did not respond. We then hired a lawyer and had him served. He has since spent over a year trying to evade the lawyer and refusing to refund us, honor his guarantee or anything else. At this point, I doubt he ever will make what he did right. So we are left with no choice but posting our business experience online, and filing complaints with the BBB and the IL Attorney General's office. Hire Chicago Premier Roofing at your own risk.
Submitted by Rachel on 04/06/2024
Frankie and his crew were excellent!!!! He came out very quickly to give a quote for a flat roof overlay/gutter replacement and he followed up with pricing within a few hours after we met. Professional in all his communication and approach. We scheduled the work immediately and they got the job done without any issues.
I plan on using them for more work and would certainly recommend them!
Submitted by Ken Gollon on 03/21/2024
Pros: Called for emergency repair. Guys came out did a patch for me. That was amazing! Cons: However, the next day they were coming back to finish the job during the daylight hours. Upon arrival, Frankie the owner arrived in person, he quoted me for a TOTAL new roof for triple what a flat roof would cost. My roof is a flat roof and not a shingled roof. I know what a rubber membrane and hot tar costs. Basically the cheapest type of roof to repair. So I told him he’s insane. After laughing at his insane quote, thankfully I had taken pictures of my roof prior to him arriving and saw only a small area needed repair. Not a good impression to say the least. In addition, He tried to charge me a fee of 3.5% for paying with a credit card on top of his quote to pad the bill even more. He said he has to pass along the merchant charge to the customer. Bogus again!!!! I again said no way!!! Finally agreed to not charge me the credit card processing fee after pressing the issue with him. Again, not a good experience. Felt like he saw a mark and was going for all the $$$ he could squeeze out of me. In summary, roof is repaired. Save your money ? and be on your toes with this company. ?
Submitted by E. S. on 01/29/2024
Frankie and his team are absolute professionals. Great communication and guidance on what we needed to do. This is my “go-to” roofing contractor for all of my future projects. Well done. James
Submitted by Jim Nesbitt on 11/21/2021
Frankie and his team were incredible. They were fair, reliable and responsive. They replaced my mother’s roof which was in really bad condition. I live out of town and was so impressed with how he kept me up to date with pictures. He answered all my questions and concerns and at the end helped my 90-year old mom take a look at the final product from the outside. I’ve already recommended him to a few friends. You can’t get any better than Frankie and his team. Honest and responsive! Thank you so much Frankie!
Submitted by Rosy Rafy on 10/24/2021
Frank was detailed and showed pictures and videos of the work to keep me updated on everything. He was really nice and has a sense of humor lol. He answered any questions I had. The work is perfect. I had a leaking roof every time it rained and now theres no issues at all. I also have a 10 yr warranty with them so that eliminates having to call someone if there should ever be an issue.
Submitted by Storm Alphaomega on 05/11/2019
