Member Reviews

5 Star Review by Zipporah Jones

Blinds By Nicolette is an awesome Christian business that promotes and honors/ cherishes customers view and patronages. The owner is a firm believer of standing behind his business. I love the kindness, stewardship of “ BBN” .I have, as well as my family, has been going to Blinds By Nicolette for over 20 years…. I love the every creative product . They are awesome!

Submitted by Zipporah Jones on Saturday, Sep 14, 2024

Blinds & Designs by Nicolette Inc.

1 Star Review by Patricia Schaffer

For the past 15 years I have been a customer of Anderson Blinds Inc. located in Orland Park, IL. They have always provided me with excellent service, repair and cleaning of my Hunter Douglas blinds. Due to recent retirement, they have closed down and referred their business to Blinds & Designs by Nicolette, Inc. I took my blinds to Blinds & Designs by Nicolette and was assured by Al that they would handle and clean my blinds as good and even better than Anderson Blinds. Overall, the results were not as promised and EXTREMELY DISAPPOINTNG. I spent over $850, had to wait ten days to receive my drapes that were returned to me poorly packaged causing them to be wrinkled. A dingy grey color featuring disturbing water/chemical marks on the bottom of my drapes. A post card was attached on the drapes stating they cleaned my drapes by ultrasonic cleaning method. I was unhappy and went to a competitive company where it was confirmed my drapes were not ultrasonic cleaned. I was deceived. This competitive company cleaned and thoughtfully packaged my drapes – they turned out much brighter, whiter and beautiful. From my experience, I would strongly recommend NOT using Blinds & Designs by Nicolette.

Submitted by Patricia Schaffer on Wednesday, Sep 04, 2024

Blinds & Designs by Nicolette Inc.

1 Star Review by Jack Johnson

No exaggeration, this is truly one of the most shockingly bad experiences I've had with a business. I'm a contract lawyer, so I've seen some crazy business practices in my days. This comes at the top. Here's the story. I needed shades repaired. Basic work: a few shades don't come all the way up. I called this company and they said they could get the job done. However, it would require that they take my blinds so that they could repair them on site. They said it would take 7-14 days to repair. I triple-checked the time because my windows would be completely exposed during that time and I would have no privacy. They assured me that the maximum amount of time would be 14 days but it likely would not be nearly that long. Ok, great. Last week of May: they came on a Monday to pick up my shades (for an extra $100). They told me that my total would be about $400 and they would reach out to schedule a time to drop them off sometime the following week. June 12: I get a call saying they're ready and we schedule a time for them to be dropped off. It's over the two weeks they initially quoted but only by a few days--no biggie. June 13: I get a call saying that they made a mistake--they need a few more days to work on the blinds. I was bummed, but what can you do? A few days came and went and I never hear back from them so the following week I call for an update. They transfer me to Al who says there's a delay because they're working on getting a part they need to fix the blinds. I ask him to keep me updated because at this point I've had no window coverings (hence, no privacy) for over 3 weeks and I want to be sure that my order doesn't fall through the cracks. He says he would be sure to update me following week. Two weeks go by, I hear nothing. So I called, and left a voicemail. No return call. After a few days I called again. Once again, no answer or return call. About 10 days later, on July 15, someone calls and says that my shades are ready. I ask her if they're willing to take something off the cost, considering they they initially told me that they'd have my blinds back to me within 2 weeks and we're now well over 6 weeks. She said she'd talk to a manager and call me back later that day. Of course, she didn't. Two days later on July 17th, someone different calls and again says my blinds are ready. Again, I ask about the discount for the inconvenience. She says, "Al told us that he talked to you yesterday and told you that's not possible." I told her that no one told me that and that I did not speak with Al yesterday. It had been a month since we spoke. Not only would they not offer a discount for their delay, but she also told me that I must now pay an additional $130 above the quoted price for parts! She said her notes said that someone called me and I approved the extra $130 for parts. I certainly did not. She says she'll get Al to call me. Al calls me 10 minutes later and within 45 seconds of him calling, he says, direct quote: "I don't have time to talk to you. You should be happy that we repaired these. Do you want your shades back or not? Either you're going to pay the new price, or I'm going to take your shades apart and you'll have to come pick them up." Wooow! I told him I was shocked that he was talking to me like this, especially since I'm the one who has been inconvenienced. He responds, "I'm shocked that you're not more grateful. Do you want your shades back or not? I don't have time for this." Not only was he not apologetic for taking more than TRIPLE the amount of time quoted, never updating me as he said he would, and not returning my calls, but he's shocked that I'm not more grateful? What?! I told him that I'd come pick up my shades. He said that he'd need two days to "unrepair" them. Meaning that, out of spite, he was going to spend two days working to undo the work he did so that my blinds would be unusable. And only then would he return them. It's petty, small, counterproductive and obviously, horrible customer service. Learn from my mistake: stay away from this business.

Submitted by Jack Johnson on Wednesday, Jul 17, 2024

Blinds & Designs by Nicolette Inc.

5 Star Review by Theresa Lavelle

I had a wonderful experience with Blinds by Nicolette. They truly are a one stop shop when it comes to window treatments. We had an in home consultation with Margaret who ultimately helped us create a custom design for our home. Diego, the installer, was timely in both our measurements appointment and the installation appointment. He left our home spotless. Great service from everyone who we met! I will definitely be using them for cleaning services in the future and would recommend Al and his team!

Submitted by Theresa Lavelle on Wednesday, Oct 25, 2023

Blinds & Designs by Nicolette Inc.

5 Star Review by Omar Younus

Highly recommend Blinds & Designs by Nicolette!! Extremely satisfied with the process from beginning to end and not to mention the gorgeous look of our new blinds!! Do not hesitate to give them a call!

Submitted by Omar Younus on Sunday, Apr 30, 2023