We were stranded after Power Home Solar went Bankrupt. We had a Generac system that had problems. Norm talked with me and Eric has gotten our system humming finally 3 plus years after installing the system it is operating great and fully. I only wished had used them for the original install. These guys are terrific.Since April our bills were approximately 16.45 16.35 .74 cents and 37.00 These guys are great. Thanks for the excellent service.
Submitted by Martika Gartman on Thursday, Jun 27, 2024
IRE was responsive and prompt from project start (April 2022) to installation (September 2023.) The install was fairly seamless, although they deviated from their initial installation plan and put our ground-mounted array in a place that receives considerable shade by 4pm, which looks likely to put annual production well below the initial estimates. They've requested we wait roughly a year to better estimate the shortfall before correcting it. Unfortunately, a year recently passed and about 5-6 emails over the course of a month have gone completely unanswered and unaddressed by IRE. I'm thankful I haven't had any issues with the system, because I'm not sure anything would be fixed under warranty within a reasonable time frame. Really disappointed with communication and after-sale service.
Submitted by Charles Gross on Tuesday, Sep 19, 2023
I had very disappointing experience with Norm/Alex and IRE. It started with solar proposal which took much longer than others but was quite attractive. I explained that warranty is important to me and that's why we agreed to upgrade panels and micro inverter to have full 25 years warranty. I also explained that my roof is 16 years old and they said they will come to take a look. During site visit they stated they are not the roofers so they cannot comment on the roof however they can install solar without problems and give full warranty. When we moved to contact i asked about few parts which were very favorable to them and shifting all kind of liabilities towards me (or limiting their liabilities). I also asked about part stating that they will not be liable for roof damages which was contrary to previous discussion. I also asked about warranty which states that labor is covered only for 10 years despite previous discussion of 25 years coverage. Surprisingly I couldn't reach them via phone for few days and they were not responding to my requests for call so this was email discussion. They ultimately stated that they are not interested in my project. I never experienced this kind of customer treatment. They were surprising difficult to contact or discuss with before they got my money so I cannot imagine how difficult it must be to work with them after they get your money.
Submitted by Arkadiusz Błoński on Thursday, Aug 31, 2023
We recently worked with Norm and his team from IRE and cannot begin to thank them all for the excellent job they did, from working with Norm on designing a suitable system, to having Eric and his team on-site for a 'second to none' solar installation. We would strongly recommend IRE if you are considering going solar, you will not be disappointed.
Submitted by Dr WHO on Friday, Apr 21, 2023
Happy Customer! I'm glad I shopped around when a national company came knocking at my door. Not only did I get the best price but I believe the best installers around. It was nice to talk to people who knew what they were doing and familiar with local codes and regulations. If you have any questions or need to talk to a satisfied customer, please reach out to me, I'm happy to recommend!
Submitted by Bradley Benjamin on Thursday, Dec 26, 2019