Submitted
by Corey Christy on 02/02/2024
1 Star Review by Corey Christy
DO NOT USE THIS COMPANY. Did a terrible job in my basement. Left standing water, didn’t properly dispose of waste, and did more damage then preventing it. Over charged my insurance just because they could. Showed up to my house with multiple employees under the age of 16 years old. STAY AWAY FROM THIS COMPANY!!!!! Never received an invoice to this day. But my insurance sure got it!!! Destroyed my stairs in the process most likely because two middle schoolers did the bang up job on the floor protection paper. Still waiting on that invoice maybe I’ll get it next year!!!
After my basement flooded during a sump pump failure in heavy rainfall, 911 Restoration was right on the spot with their water mitigation measures. They were extremely punctual and professional during the whole process and I would highly recommend them for anyone encountering flooding issues
Submitted by Joshua Cuthbert on 04/19/2024
I wanted to share a review for 911 Restoration and how it was such a great experience to work with them when my parents had the Hot Water Heater flood the entire basement the morning after Xmas. They came within 2 hours of calling them at 4:45am to clean up everything. It was also a pleasure to get to work with Leslie Doneff at 911 for coordinating all the communications for the work crews and making sure everything went smoothly. Overall working with 911 Restoration was a huge pleasure and relief considering the disaster that hit my parents. 911 really helped all of this go smoothly. I highly recommend them when you are in a situation like this!!!! Thank you again Leslie and the whole 911 Restoration crew!
Submitted by Capt Damon on 04/04/2024
I would never recommend 911 Restoration to anyone after they completely took advantage of an insurance job. They overcharged for the amount of work completed and sent invalid documentation to our insurance company claiming they removed and hauled away items that they never did!
We asked the project manager for an estimate of where we were at before moving forward and were told one price which seemed acceptable for the work they had done up to that point. We then were told work would be completed on certain days but never to hear from the project manager. I had to reach out to them to find out if they were coming.
The disinfectant process for sewage backup was poor. The project manager spent less than 10 mins spraying the area and said they were done. In addition they charged for additional days of equipment usage when they were left sitting in my house.
The convenient time for them to come to my house was inconvenient for me due to being at work and I had advised they could come later that day but they never showed up. They left wet carpeting sitting on new drywall that had not been damaged. In addition they damaged our stairs and swept sewage out our sliding glass door instead sucking it up with a wet vac.
We repeatedly asked for an updated price and were told it’s like when you go to doctor putting in codes and they still couldn’t provide an updated price. They never sent us the final invoice, but proceeded to send it to the insurance company and keep up us out of the loop.
We didn’t seem like a priority to the company after they learned we would be completing the work ourselves and I’m sure glad we did, because they would have made sure there wasn’t any money left. This company preys on people that are desperate and are need of help during an emergency!
Submitted by Rachael Duling on 03/12/2024
We are so appreciative to this company for saving us a lot of trouble! The winter was too much for the pipes, and we had to call out on a weekend! James and Javonte were prompt, knowledgeable and very helpful in expediting our clean up! We couldn’t be more grateful, and will be sure to recommend this company again in the future!
Submitted by Homewood Dq on 02/07/2024
