Submitted
by Kathy Skinner on 06/08/2024
5 Star Testimonial by kathy skinner
Mike our technician was extremely knowledgeable and very informative as to what caused our problem. Our repair was very reasonable especially explaining to us the Williams services. We will be lifelong customers and appreciate all of your companies expertise. Bonus was Mike is very pleasant and professional.
Service technicians performed routine maintenance on my air conditioning unit. They were professional and knowledgeable. Overall experience was positive and they were very thorough in completing the work requirements.
Submitted by John Duell on 07/11/2024
Had a great experience with technician that came onsite to give us an objective assessment of our HVAC unit. Bill was fantastic! We were coming off of a terrible assessment from a another company, who's agenda was to sell us a new HVAC system stating that our existing system (which still works fine) wouldn't last the summer and we needed to change it immediately. I won't focus on the negative, but the contract that Bill (and Williams Comfort Air) provided us cannot be more stark. He came out, took readings, inspecting the entire unit. Told us that we did have a part that was failing (capacitor), but had one on the truck. He gave us objective opinion that we could get a few more years out of the unit, albeit it was out of warranty.
He didn't try to sell me anything, and really worked with me as a homeowner to get the most out of my investment. Even gave me information regarding a refrigerant change coming in 2025, so I could make an informed decision.
I would have no issues with Williams Comfort Air!
Submitted by Chad Mcclain on 07/09/2024
Williams is always perfection. You are never left in the dark as to when they will arrive or what they are doing. They are respectful and courteous. I have used them for many years and never had a complaint.
Submitted by Rebecca Norris on 07/09/2024
This company has some very nice ppl! The lady i talked with to schedule for someone to check out my ac was very helpful and nice!! The technician Spencer he came out a fixed our problem he was very knowledgeable, nice, friendly and also gave very helpful advice!! If i could give more than 5 stars i definitely would!!
Submitted by Shannon Carter on 07/03/2024
Fantastic company. I usually try to go with mom and pop operations but was in a pinch. They were here same day for an emergency AC call within 4 hours and it was less than $100 for the service call. They had me fixed up and running in no time and their team was a pleasure to work with. Highly recommended.
Submitted by Josh Baker on 07/01/2024
I was very pleased with installation of my new Furnace, AC Unit and hot water heater. I’m certain I could have saved a good chunk of change had we went with a so called ‘weekend warrior,’ however, Williams scheduled my installation the next day but I also have the piece of mind for 10 years parts and labor warranty. Job well done by Williams Comfort Air. I also have them coming back for ducts to be cleaned.
Submitted by Ray Gates on 06/23/2024
Watch out for these guys. They installed a central air/furnace in my family's home 4 years ago. They installed the copper line set so close to the roof decking that when the roof was redone the roofers accidentally shot nails into the copper line causing a leak.
Although they were quick to diagnose and fix the problem they denied any liability. At minimum I feel they should have at least split the cost. The line set could've easily been installed an inch lower and/or some protection between the line and roof. Instead they charged my 70 year old mom almost $3000 during the hottest week of the year (so far). We could've easily had this done for half as much or less but since she has a 15 yr "warranty" no one else can work on it. Just sucks to see companies take advantage of people in a "no choice" situation.
Submitted by Clint Lynch on 06/17/2024
Austin was great! He arrived very quickly to present us with an estimate. He was courteous, respectful, and knowledgeable. He sat down with us to explain all our available equipment options as well as what to expect with the upcoming install that we had to schedule right away since we currently have no heat! He was even able to quickly resolve a little mistake of mine when working through our financing agreement; considering it was a Saturday I was definitely impressed with that. We’ll definitely call Williams again when we need a new AC unit in the next year or two!
Submitted by Katie Watt on 02/17/2024
